Bilingual Case Manager - Hybrid
Zurich
- Toronto, ON
- Temporary
- Full-time
We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the cries for help we receive from travellers across the globe.So, what's the job?Bilingual Case ManagerYou will be resolving complex policy service requests from internal and external customers to ensure company strategies related to products and underwriting philosophies are communicated and supported effectively.
- Under limited supervision, lead projects and participate in work rotation assignments, technical specialist roles or special projects under temporary assignment status.
- Assist junior level employees.
- Review complex problems and communicate with appropriate personnel to obtain information and resolve issues.
- Analyze, clarify and resolve complex policy and billing related questions or transactions from internal and external customers and manage them to completion.
- Respond to customer inquiries through appropriate mediums.
- Research, analyze and compile statistical data, and prepare reports.
- Continue to build personal skill set by participating in approved in-house or outside insurance or industry related courses and seminars as needed to expand product or system knowledge.
- Possess and continually acquire advanced subject matter expertise in relevant disciplines.
- Understand, support and advocate for the Organization's overall strategy.
- Model, promote and advocate for the Organization's core values.
- Perform other duties as assigned.
- High School Diploma or 3 or more years of experience in the Travel Medical Emergency Case Management Area
- Experience in management of out-patient and in-patient travel medical insurance cases
- Experience arranging repatriation and evacuation Or
- Zurich Certified Insurance Apprentice including an Associate degree with 1 or more years of experience in the Travel Medic al Emergency Case Management Area
- Experience in management of out-patient and in-patient travel medical insurance cases
- Experience arranging repatriation and evacuation
- Ability to apply policy wording to individual circumstances
- Strong verbal and communication skills in two or more languages
- Experience with Corporate Services, such as Business Travel Accident
- Knowledge of concierge services and arrangements
- Detail oriented
- Ability to multi-task