Operation Client Support - Team Leader Paris
Euronext
- Paris
- CDI
- Temps-plein
- Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
- Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
- Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
- Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
- Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients
- Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
- Prior relevant Client Services experience
- Prior experience in a Team Leader position
- High standards of service delivery to clients and ability to create strong relationships
- Strong analytical and organization skills and problem-solving attitude
- Experienced with project management and ability to monitor
- Strong verbal communication skills both internally and externally
- We respect and value the people we work with
- We are unified through a common purpose
- We embrace diversity and strive for inclusion
- We value transparency, communicate honestly and share information openly
- We act with integrity in everything we do
- We don’t hide our mistakes, and we learn from them
- We act with a sense of urgency and decisiveness
- We are adaptable, responsive and embrace change
- We take smart risks
- We are positively driven to make a difference and challenge the status quo
- We focus on and encourage personal leadership
- We motivate each other with our ambition
- We deliver maximum value to our customers and stakeholders
- We take ownership and are accountable for the outcome
- We reward and celebrate performance