Order Fulfillment Consultant (12 months contract)
Steelcase
- Malaysia
- Temporary
- Full-time
- Receive, prioritize, and process customer orders
- Schedule and release orders for shipment according to internal policy and customer requirements using SAP
- Facilitate communication between customers and internal stakeholders such as sales offices, dealers, Special Orders teams, and manufacturing facilities across APAC
- Verify and maintain records and documentation on incoming or outgoing shipping documents, i.e., packing list, Bill of Lading (BL), shipping permit, etc.
- Investigate and resolve complex customer inquiries
- Manage post-sales quality and warranty issues
- Participate in system migration and any ad-hoc projects as required
- Added advantage: Experience in preparing full import and export shipping documents and familiarity with different Incoterms
- Proficient in speaking and writing in Mandarin
- Comfortable being on stand-by during Malaysia public holidays to avoid business disruption
- Preferred:
- Exposure in similar Business Services, Forwarding companies, or Shipping industries
- Experience in planning, organizing, and prioritizing work
- Able to establish and maintain positive relationships with internal and external stakeholders.