Technical Support Representative

Acquire BPO

República Dominicana
Permanente
Tiempo completo

Hace 30 días

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Who Are We?A fun, fast-paced provider of multi-channel white-glove call center services. Our teamconsists of friendly, hard-working, big-thinking people who care about providing stellar customerexperiences!Who Are You?Do you love listening to music? Are you a gamer or an audiophile? Are you the go to person for tech athome? Ever installed a camera? Maybe a doorbell? Have you set up the router? Connected to Wifi? Ifyou answer yes to any of these questions, then this may be the career for you!Who Are We Looking For?To hire outstanding Customer Tech Service Representatives for one of ourmain consumer electronic clients. We are supporting a major player in the home and business securityindustry and are looking for some great people to add to the team! We are seeking someone who isambitious, detail-oriented, and customer-focused. As a member of our team, you will receive training tobecome an expert in our customer service values, processes, and procedures.The ideal candidate should be knowledgeable in wireless products, security cameras, MDRs, and thedifferent types of software that allows them to work together. Ideal candidates must be able to provideoperational support, assistance to our customers and be very detailed oriented when collecting info.As a Tech Agent, you would represent our company by being responsible, punctual, and motivated to goabove and beyond the call of duty. You must also be highly detail-oriented and organized with goodproblem-solving abilities. It is also important that you display excellent verbal, written communication,and interpersonal skills.Responsibilities:

Answer inbound calls from customers (or potential customers) who have questions and/or need

help with consumer electronics, help with troubleshooting, warranty matters, and general tech[1]related questions (ex: “How do I connect my camera”)

Identify and escalate priority issues to next-level support when appropriate.

Gather and record customer information, concerns, and action taken to assist the customer in

our CRM system.

Utilize the knowledge base system for product and policy information needed to resolve

customer issues and questions.

Constantly continue to learn new technology in the consumer home and business digital security

market, keep up with what’s new!

Act as an advocate for our customers and be empathetic in all customer interactions

Provide extraordinary tech and customer service to our customers via phone, email, or chat

Answer questions about our products and services

Must be always professional and courteous with a tech twist

Experience:

Customer service: 1 year (Preferred)

Call center: 1 year (Preferred)

Technical support: 1 year (Preferred)

Requirements:

Must be able to write, spell and read English

Associates degree or education equivalent

Must be computer literate

Must pass a background check

Reliable, punctual attendance is an essential function of the position

Problem-solving and critical thinking skills.

Great multi-tasking skills.

Prioritize and effectively manage time.

Positive attitude and excellent interpersonal skills.

Good judgment and independent decision-making.

Work effectively with windows-based computer systems.

Effectively interact in a professional and courteous manner with customers.

Demonstrate initiative and interest in self-development

Must be able to navigate more than one site at a time

FLEXIBILITY IS NEEDED

n a multi-task environmentInternal Job DescriptionWho Are We?A fun, fast-paced provider of multi-channel white-glove call center services. Our teamconsists of friendly, hard-working, big-thinking people who care about providing stellar customerexperiences!Who Are You?Do you love listening to music? Are you a gamer or an audiophile? Are you the go to person for tech athome? Ever installed a camera? Maybe a doorbell? Have you set up the router? Connected to Wifi? Ifyou answer yes to any of these questions, then this may be the career for you!Who Are We Looking For?To hire outstanding Customer Tech Service Representatives for one of ourmain consumer electronic clients. We are supporting a major player in the home and business securityindustry and are looking for some great people to add to the team! We are seeking someone who isambitious, detail-oriented, and customer-focused. As a member of our team, you will receive training tobecome an expert in our customer service values, processes, and procedures.The ideal candidate should be knowledgeable in wireless products, security cameras, MDRs, and thedifferent types of software that allows them to work together. Ideal candidates must be able to provideoperational support, assistance to our customers and be very detailed oriented when collecting info.As a Tech Agent, you would represent our company by being responsible, punctual, and motivated to goabove and beyond the call of duty. You must also be highly detail-oriented and organized with goodproblem-solving abilities. It is also important that you display excellent verbal, written communication,and interpersonal skills.Responsibilities:

Answer inbound calls from customers (or potential customers) who have questions and/or need