Duties and ResponsibilitiesAssist our client's community and help resolve inquiries empathetically, accurately and on timeBecome and remain knowledgeable about client's products and community standardsMake well balanced decisions and personally driven to be an effective advocate for our communityStrong interpersonal skills, verbal and written communication skills and most importantly empathyDisplay a strong bias to doing what's rightInvestigate and resolve issues that are reported on client's platform such as requests for accountsupport and reports of potentially abusive contentRespond to user inquiries with high quality, speed, empathy and accuracyUse market specific knowledge, signals and insights to spot and scope scalable solutions toimprove the support of our community of usersGather, analyze and utilize relevant data to develop ways to improve the overall user experienceon the site.Enforce clients Terms of Use by carefully monitoring reports of abuse on the siteReview the reported content within agreed turnaround times and standards of qualityIdentify inefficiencies in workflows and suggest solutionsRecognize trends and patterns and escalate issues outside the company policy to the global team.ESSENTIAL COMPETENCIES:Strong personal resilience with the ability to operate in a pressured and fast paced environment.High adaptability and positive approach to challenges.Ability to make decisions.Ability to solve problems.Effective Time management & Prioritization skills.Ability to work as part of a team.Ability to consistently hit KPIs on time.Further Details:Salary: €27,000 p/yLocation: Sandyford (D18)Working hours: 36.5 to 40 hours per week - Monday to Sunday (including Bank Holidays)Shift: FlexiblePay Schedule: MonthlyContract Type: Permanent.#CplCovalen
