E-commerce Account Manager (Senior)
Not selling liquid
- Amsterdam, Noord-Holland
- Vast
- Voltijds
- Ensuring Not Selling Liquid delivers an exceptional client experience at all times;
- Proactively and continuously identifying and implementing upselling opportunities;
- Building and nurturing a long-lasting collaboration with our clients;
- Acting as the client's E-commerce Manager and advisor;
- Creating strategic roadmaps and liaising with the stakeholders to implement them together with our E-commerce Specialists;
- Within the E-commerce team, you'll be a driving force in coming up with solutions for exceptional client success. You'll advocate internally for best practices;
- You'll also communicate closely with the Growth team to work together on reaching the client's goals, ensuring sustained YoY growth.
- You have a completed HBO / WO, Bachelor’s or Master’s degree in Business, Marketing, Communications or a similar field;
- 3-5 years of experience in Account Managing/Customer Success roles, within the realm of E-commerce;
- Fluent in both English and Dutch;
- You are an excellent Project Manager;
- You have experience in Shopify (must);
- You are flexible and comfortable with change – you’re dedicated to continuously evolving at what we do and open to moving with the changing world around us;
- Good understanding and strong knowledge of UX and digital customer journey best practices;
- Strong organizational skills, exceptionally organised and a detail-oriented problem solver with a positive approach to taking on challenges.
- Work with some of the fastest-growing fashion brands from Europe and the United Kingdom;
- A unique start-up culture with a focus on teamwork;
- Short lines and an open culture;
- An environment with space to develop yourself. We’re rapidly growing, meaning we will shape and grow this role together!;
- Lunch is provided by us at the office;
- 25 vacation days yearly, plus an extra day off on your birthday;
- Team activities, running club, internal events;
- Training budget to support your development;
- Pet friendly, two staff dogs are our office companions.