Job Description:Our client, a leading global telecommunications company,is recruiting for an IT Support Engineer/ Helpdesk Analyst to join their business in France.Position Title:IT Support Engineer/ Helpdesk AnalystPosition Type:Fixed term employmentStart Date:ASAPLocation:Paris, France (onsite)Contact:Zuni | +49(0)89238898456Responsibilities:Identify and highlight best practices in his responsible ITIL processes management through continuous assessment, and feeding process and product recommendations to the Manager of IT;Own the service catalog of IT Services and ensure that it is up to date and fit for purpose.Develop new service definitions ensuring that they can be delivered operationally and cost effectively;Act as liaison with the business for all service improvements, changes and escalations.Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports;Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery;Manage the overall service improvement plan and work with the IT Service SupportManager to ensure that it is being delivered to and that services are being improved;Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements;Ensuring proper documentation, notification, tracking, and follow up of all incidents.Participate in training for internal teams and manage all related issuesUpdate policies, procedure, and documentation relevant to project or operationEnsure compliance with standards, policies, and processesManage major service providers on vendor performance, SLA, reporting and governanceProvide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing systemTroubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivityDeliver IT orientation to new employees with our client's standards and provide regular user trainings to improve user productivityBuild-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.Manage IT assets in the region and ensure accuracy of IT assets managementManage outsourced engineers to deliver IT services up to our client's standardsAct as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the regionWork with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT supportQualifications:5+ years of desk side work experience in large enterprise companiesDiploma in computer science or equivalent experience in ITStrong knowledge in User & VIP Support and ITIL methodologyStrong project and team management skillFamiliar with Mac and Window OS systemPleasant with good manner, mature and independentAble to work under pressure, self-motivated, strong problem solving and analytical skillsStrong data analytic, communication & interpersonal skillsStrong customer service sense with a humble attitudeInfluence & negotiation skills.Ability to proactively & effectively manage risk on low to medium risk projects.Willingness to take initiatives, hands on and result drivenQuick learner and ability to embrace changeProficiency in both spoken and written EnglishProficiency in both spoken and written MandarinPMP, Scrum or Agile certification is a plusITIL certified is a plusFluent in Mandarin, English, French is a plusFor more details contact:sales(Quoting reference:FR_MGZG_ITS_HA_Or call Zuni on:+49(0)89238898456View our latest jobs:Follow us on twitter:@ManningGlobalIf you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them.Please note:That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application its likely we have not shortlisted your cv for the position.Manning Global cannot consider your application for this role if you are working for the customer we are recruiting forIf you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. 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