Customer Research Analyst/Senior Analyst (REMOTE)
- Türkiye
- Kontrat
- Tam zamanlı
- Influencing business actions based on customer insights synthesized from primary and secondary research
- Executing primary research initiatives inclusive of writing briefs, programming/moderating research engagements, synthesizing actions/recommendations, delivering concise/impactful written reports
- Working collaboratively with cross-functional analytics and insights teams to bring the holistic customer narrative to life for internal business stakeholders
- Contributing to the on-going evolution of the Customer Insights discipline at A&F Co. especially as it relates to learning about and strategically implementing new research technologies and techniques
- Additional responsibilities may include research community management, project management, recruiting, report cataloguing, brand health tracking, etc
- 4-year college degree or equivalent experience.
- 4-5 years in a customer/marketing research, analytics or other related role.
- 2+ years of experience conducting primary quant and qual research utilizing research communities/panels, survey platforms (eg. Qualtrics, Alchemer) and MS Office programs (eg. Excel, PowerPoint)
- Methodological expertise and excellence with the ability and passion to implement research best practices to tell a cohesive and actionable story
- Experience conducting advanced quantitative methodologies such as segmentation, Max/Diff, Conjoint, longitudinal brand tracking and comfortable moderating qualitative engagements such as focus groups and IDIs
- Proven ability to independently drive projects to conclusion and work effectively with a variety of cross functional partners from various levels within a company
- A deep empathy for both the customer and your team’s goals
- Willingness to travel -quarterly domestic travel will be a requirement of this role
- Experience working in a Retail/eCommerce environment is strongly preferred
- Incentive Bonus Program
- Paid Time Off and Work From Anywhere Flexibility
- Paid Volunteer Day per Year, allowing you to give back to your community
- Merchandise Discount
- Medical, Dental and Vision Insurance Available
- Life and Disability Insurance
- Associate Assistance Program
- Paid Parental and Adoption Leave
- Access to Carrot to support your unique parenthood journey
- Access to Headspace dedicated to creating healthier, happier lives from the inside out
- 401(K) Savings Plan with Company Match
- Opportunities for Career Advancement, we believe in promoting from within
- A Global Team of People Who’ll Celebrate you for Being YOU
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