Paid Study Abroad Student Support Coordinator Organisation EIL/AFS Ireland Hours Full-time Location Cork
EIL/AFS Ireland
- Cork
- €30,000 per year
- Permanent
- Full-time
- Process student applications received from international partners
- Liaise with local coordinators in Ireland in relation to student placements
- Process placement details, host family applications, and Garda vetting forms
- Collate evaluations and feedback from participants and host families, and using this data to continually improve on practices
- Coordinate content and volunteer engagement for arrival camps in Dublin and regional orientation workshops
- Co-ordinate and monitor payments to host families, schools and coordinators
- The programme co-ordinator is expected to deputize on behalf of the programme manager in their absence and during that period assume the level of responsibility that the programme manager would normally carry.
- Plan and book transfer tickets etc
- Anticipate issues and troubleshooting on a range of issues such as homesickness, host family relations, medical concerns, rule-breaking and adjustment issues.
- Work with Local Coordinators (LC), students, parents and international partners to resolve student support issues.
- Support young adults in a person centred manner at all times in order to support their programme goals.
- Calm management of issues and emergencies when they arise
- Offering advice and guidance to Local Coordinators when appropriate
- Improving programme quality through research and guidance on best practice
- Development of new processes to strengthen EIL's support capacity, including, but not limited to, technological solutions and communication methods.
- Upholding of and adherence to EIL procedures, rules and best practices including EIL's Child Safeguarding and Risk policies.
- Lead or help lead training events, workshops and orientations for volunteers and Local Co-ordinators.
- Building a strong relationship with and support EIL volunteers who work with the Study Abroad Team
- Development of support handbooks and tools for Local Coordinators, host families, sending parents and schools
- Work in tandem with Programme Manager to ensure key performance indicators are effectively met including the educational outcomes of the Study Abroad programmes
- Out of hours support phone duty - based on a rota
- Orientation talks
- Bachelor's Degree in relevant discipline or equivalent
- Minimum 2 year's work experience in youth work, social care, or education
- Experience working as part of a team
- Full driver's license preferable
- Excellent administrative and organisational skills
- Given the level of incoming and outgoing phone calls associated with the role, a professional, courteous and confident phone manner is required
- An exceptionally strong 'support service' orientation
- Ability to prioritise and manage time according to deadlines
- Strong attention to detail
- Positive and pro-active approach to role
- Good capability with excel spreadsheets and managing details and files that are numerical in focus
- Must be capable of working as a team player, be highly motivated, enthusiastic and capable of using their initiative
- Good written communication skills
- Experience of a CRM system (Salesforce in particular is desirable but not essential)
- Commitment to, and understanding of, working within a voluntary organisation in an inclusive manner.
- Sound judgement and an ability to make someone on the phone (or in person) feel that they have been provided with all that they needed
- Employer contribution to a company contributory pension scheme (subject to employee contribution)
- Annual Leave of 22 days
- EIL/AFS Ireland's Time Off in Lieu (TOIL) policy applies to this position.
- Further Education / Training investment programme
- Travel (bike-to-work schemes/tax-saver commuter tickets)
The Wheel