In Patient Bookings Officer

• Issuing detailed quotations for self-pay clients.
• Following up on quotations to confirm surgery booking, or otherwise.
• Negotiating with Operating Theatre Nursing Officer regarding booking of theatre cases.
• Booking of theatre cases as per theatre, surgeon and anaesthetist availability.
• Contacting patients booked for surgery and explaining admission pathway.
• Reminding patients about admission time and fasting time, as necessary.
• Informing patients about settlement of revenues, whether self-pay or insured, with possible short falls that need to be settled prior to admission.
• Accurately entering data into Hospital Information System (HIS) for preparation of surgeons theatre lists, booking of patients for theatre and theatre utilisation post operatively.
• Issuing patient bills accurately, as per quotation/insurance agreements, and in a timely manner.
• Verifying that referral forms, quotations, correspondence from insurance companies, and medical reports whenever available, are attached to the patient record on the HIS.
• Reminding surgeons and anaesthetists about the procedures planned for the next surgery day.
• Liaising with wards/unit for admission and transfer of patients.
• Processing letters and reports and corresponding with colleagues, patients, specialists and third parties.
• Retrieving and printing patient schedules, patient data labels and admission forms from HIS.
• Ensuring all documents required for billing are prepared, chasing up medical reports as the need arises.
• Chasing after insurance companies for guarantee of payment or otherwise.
• Attending all mandatory training as scheduled by the company.
• Working in accordance to all safe working policies and procedures.
• Keeping Manager informed of problems or issues that arise; performing other duties within the department, as assigned.

• Ability to work under pressure.
• Multitasking skills.
• A sharp eye for detail and ability to work diligently and meticulously.
• Excellent interpersonal communication skills and telephone etiquette.
• Fluent in written and spoken Maltese and English.
• Excellent organisation skills.
• Ability to maintain confidentiality
• Demonstrates a commitment to quality improvement.
• Demonstrates a commitment to excellence in customer service for all internal and external customers.
• Exercise proper courtesy, consideration and sensitivity in dealings with patients, members of the public and other employees.
• Act with integrity in the performance of your official duties and in the use of official equipment and facilities.

Manpower