Duty Manager - Front Office - Zabeel House The Greens
- Dubai
- Permanent
- Full-time
- Supervises all operational areas, ensuring that all hotel guests and visitors receive an optimum level of service and care at all time and procedures & policies are followed.
- Handles guest feedback in effective and efficient manner and resolves guest complaints.
- Checks all VIP arrivals allocation for the evening, night and next morning arrivals.
- Inspects the rooms for cleanliness, maintenance and preference set-up
- Greets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction.
- Oversees and completes any outstanding Front Office duty issues as per the handover.
- Responds to any requests made to the Front Office duty phone & assumes responsibility for any urgent matters on behalf of Executive Management.
- Assumes the role of controller in case of emergency situations until relieved by senior management.
- Conducts daily standard and quality checks as per checklist.
- Maintains a high morale and productivity as well as good communication within the Front Office as well as between other departments.
- Develops colleagues, Team Leaders by delegating tasks and then empower and coach them making sure they achieve the desired results.
- Monitors and control the booking situation and room availability of the day and handle booking out guests in case of an overbooking situation.
- Acts as Night Manager in rotation basis amongst the Duty Managers and Team Leaders.
- Demonstrates awareness of the departmental budget and assist to maximize profitability by controlling expenses and maximizing room sales (especially promoting upselling).
- Utilizes leadership skills and motivation techniques in order to maximize employee productivity
- Maintains a high level of communication and feedback within the department
- Ensures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the colleagues & takes corrective action when required
- Abides by all Hotel and Company policies and procedures.
- Possess Hotel Management Degree
- Previous Duty Manager or Supervisory experience
- Minimum 02 years hotel leadership experience, including Guest Service Supervisory/Management experience.
- English and preferred at least one additional foreign language (European preferred)
- Opera knowledge
- Have Emergency Controller qualifications.
- Able to converse and resolve guest complaints/issues in a calm and professional manner.
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