QA & Training Coordinator

Conectys Turkey Iletisim Hizmetleri LTD. STI.

İstanbul Avrupa Yakası
Sürekli
Tam zamanlı

15 gün önce

Conectys, a leading provider of multilingual BPO services, is searching for a dedicated Training Coordinator to join our growing team! This role combines your expertise in quality assurance with your ability to develop and deliver effective training.What You'll Do:

Elevate customer satisfaction: Focus on improving overall quality and client experience by delivering high-quality training to both small and large teams.
Develop and deliver training programs: Design and lead engaging training sessions for QA Analysts and Trainers, ensuring they have the knowledge and skills to excel.
Sharpen QA skills: Tailor the best audit methods to equip QA Analysts with the tools needed to deliver the highest quality service.
Empower your team: Effectively coach, mentor, and assist QA Analysts and Trainers, providing support and guidance for questions and problems related to their work and training materials.
Analyze and improve: Prepare operational quality and training analyses for your projects, identifying areas for improvement and recommending solutions.

What Makes You a Great Fit:

Minimum 1 year of experience: You have at least one year of experience coordinating QA and/or Trainer teams in a BPO environment.
Quality champion: You possess a strong understanding of quality and training processes and procedures.
Communication expert: You have excellent communication skills, able to explain information clearly and concisely.
Problem-solving pro: You demonstrate a strong ability to analyze situations, make sound decisions, and provide accurate, complete, and prompt solutions.
Coaching and mentoring: You enjoy empowering others and have a talent for coaching and mentoring team members.
Team player: You can work independently while also collaborating effectively with colleagues and managers.
BPO background: Experience within the BPO industry is a plus.

Why Conectys?At Conectys, you'll be joining a dynamic and international company that fosters a culture of learning and growth. We offer a competitive salary and benefits package, along with the opportunity to make a real impact on our success.İlanı Şikayet EtPreferred CandidateYears of Experience More than 1 years of experienceYears of Experience: More than 1 years of experienceLevel of Education Associate Degree(Graduate), Bachelor's(Graduate), Master's(Graduate)Level of Education: Associate Degree(Graduate), Bachelor's(Graduate), Master's(Graduate)LanguagesEnglish(Reading : Advanced, Writing : Advanced, Speaking : Advanced)Languages: English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)Kalite Kontrol Analisti pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.Call center products and services / ServiceHakkımızdaConectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that creaYan HaklarÖzel Sağlık Sigortası, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Prim.Kalite Kontrol Analisti pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.Kaydet Başvur

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