Conversion Consultant - Canada - On Site
Vensure Employer Solutions
- Westmount, QC
- Permanent
- Full-time
- Responsible for all client interactions: setting expectations, providing training, processing payrolls, issue resolution, and information gathering.
- Partner with internal partners on system requirements, providing input as needed on unique client complexities and incomplete setup.
- Familiarization with current client design in prior system, to ensure new system will meet client needs – and provide the client with 'what to expect now' scenarios where sizable differences are identified.
- Assist client with initial payroll processing on the new system, ensuring 'clean' payrolls are processed prior to transition to service.
- Provide clients with system level training and provide user access.
- Monitor email communications in a timely and professional manner.
- Provide accurate updates regarding client conversion status, appropriately raising and documenting risks, or barriers to go live.
- Track outstanding client level issues and ensure resolution.
- Participation in process improvement initiatives
- Documentation of identified issues, with the necessary follow-up to ensure a positive resolution.
- Accountability for an assigned grouping of clients, successfully managing their conversion to go-live process.
- Participation in analysis gathering sessions, interacting with other departments and clients as needed.
- Constantly learning and increasing your knowledge and skills of our systems, processes, and industry
- Other Duties as assigned
- Excel knowledge
- Able to effectively manage multiple projects and attend to daily client matters while maintaining focus and follow through on issues until resolved and delivering results.
- Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
- Strong organization skills, analytical skills, and attention to detail
- Works independently and is self-motivated.
- Knowledge of Microsoft Office software (Outlook, Excel, Word, PowerPoint)
- Experience administering or processing Benefits, Payroll, or Tax
- Embraces changes and contributes to new initiatives.
- Must be able to meet deadlines for multiple concurrent projects.
- Excellent client facing skills, to include de-escalation.
- Ability to build and manage relationships in a cross-functional environment
- 1 year payroll processing or benefits administration experience required.
- Previous tax experience preferred.
- Payroll experience preferred.
- Intermediate to strong skills in excel.
- Prior experience in a system conversion or implementation department preferred.
- Experience with payroll software/applications preferred.
- Proficient with MS Office suite
- Ability to type 35 WPM