M365 Engineer
Agilisys
- London
- Permanent
- Full-time
- Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?
- Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?
- Do you want to have the opportunity to innovate and adapt with a fluid ecosystem all while nurturing your mind with knowledge?
- Foster a collaborative approach by building and nurturing strong relationships with stakeholders, both within Agilisys and with external partners, to achieve shared goals and deliver exceptional outcomes.
- Embrace a culture of innovation and agility, proactively identifying opportunities for improvement and adaptation.
- Assist in the delivery of relevant project works as and when required.
- Prototyping and proof-of-concept development under guidance of engineers and architects.
- Proactive and constantly seeking to learn and improve both self and team.
- Maintain knowledge of various M365 IT architecture, standards and practices and consistently applies these standards.
- Provide a high level of service to our customers & seek ways to continually improve the service to our clients.
- Perform various daily checks and tasks across internal and customer environments & perform any required actions.
- Produce high quality documentation and keep up to date, to facilitate efficient planning, execution, and support within BAU.
- Identify where a support request may be a project requirement, capture technical requirements and produce a project specification.
- Participate in troubleshooting and incident resolution activities and ensure support SLAs and OLAs are met.
- Manage support ticket queues across multiple clients to a high standard following ITSM principles.
- Provide technical support, incident management and problem management across the M365 environment.
- Maintain security policies and procedures for Agilisys and our clients, including managing the various secure score elements.
- Ensure systems are patched securely maintaining the highest level of availability, reliability, and performance.
- Drive continuous service improvement initiatives to ensure a stable and reliable service.
- Provisioning and support for Microsoft Teams and other Microsoft 365 services.
- Managing security permissions for users and groups.
- Resolving application questions, bugs, and other issues.
- Enforcing governance standards such as policies, procedures, and internal brand guidelines.
- Administration of SharePoint features including lists, libraries, document sets, content types, managed metadata & term store, and custom web parts.
- In-depth knowledge of Microsoft 365 product suite, including SharePoint Online, OneDrive for Business, Microsoft Teams, Azure AD, and Microsoft Security and Compliance Package.
- Knowledge in Azure Virtual Desktop (AVD) management, including environment and application patch management.
- Knowledge and experience in the Power Platform tools.
- Knowledge in Windows 10 Operating Systems, Active Directory, SCCM, Intune.
- Good understanding of cloud-based EUC technologies, IT governance processes, and IT security principles including firewalls and antivirus solutions.
- Proven ability to work under pressure in challenging environments and to prioritise varied workloads.
- Enhanced Pension Scheme
- Health Insurance
- Private Medical Insurance
- Life Assurance
- Access to exclusive discounts and offers through the company's “Perks at Work” scheme
- 25 days annual leave (with the option to buy more)