Client Service Director

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København
Permanent
Fuldtid

2 måneder siden

Company DescriptionWe're looking for a Client Service Director to assume a senior leadership role, steering the strategic direction of client relationships and shaping the future of our agency's success. Is it you?Job DescriptionAs a Client Service Director at Merkle, your primary responsibility is to lead innovative solutions and deliver exceptional digital outcomes. You will collaborate with different teams, ensuring the implementation of digital strategies that align with our clients' business objectives.Your clients will typically be large companies or organisations with a need to transform - whether to adapt to changing technology, change their business models or create more agile ways of working in sales, marketing, and IT.Sales and Delivery Harmony:Your role is twofold: driving new business opportunities while also ensuring seamless delivery of our services. You'll excel in client relationship-building, spotting chances to upsell and cross-sell digital services to existing clients while spearheading new business endeavors supported by our Growth team.Tasks include:

Identify opportunities for account growth by presenting ideas and strategies aligned with clients' evolving business objectives.
Thoroughly assess client needs and leverage a deep understanding of clients' industries.
Develop strategic roadmaps and lead in building pipelines for generating revenue growth. This includes participating in new business activities across the Northern European cluster.
Foster collaboration among teams and promote a culture of cooperation and shared expertise.
Oversee the execution of projects and programs to guarantee seamless collaboration and on-time delivery.
Manage account budgets to ensure proper resource allocation, meticulously track costs, and address budgetary concerns or variances with the leadership team.
Prepare and deliver captivating and impactful client presentations by applying storytelling, data visualisation, and persuasive communication techniques.

Working at MerkleMerkle is a leader in data-driven customer experience management (CXM). We provide expertise in customer experience strategy and consulting, user experience design, CRM, data management, commerce, mobile, content management systems (CMS), adtech and martech platforms.We embody the combination of local and global: Here in Denmark we are more than 300 colleagues working in the offices in Copenhagen and Aarhus, and we are part of the Northern Europe cluster. We are also a part of Merkle worldwide and dentsu - a global agency network covering 145 markets.Benefits:

A nice pension scheme + health insurance
Daily-cious breakfast and lunch from our in-house chefs
An unlimited amount of coffee, tea and supportive colleagues
Wine tasting club, running club, game nights, grand parties and fun events

We have employees who've stayed with us for 5, 10, 15, and even 20 years! This is surely due - in part - to our culture; we try our best to take good care of each other, our clients, and the world around us.Qualifications

10+ years of experience in a consultancy role within a digital agency.
Experience managing a client portfolio with a revenue around 30M DKK.
Demonstrated history of delivering intricate, large-scale digital projects across the spectrum of Merkle's service offerings.
A deep understanding of the dynamic IT landscape and champion customer experience transformation.
Experience staying calm and setting an example for the team in high-stress situations.
The ability to delegate and scale operations within your portfolio while maintaining a comprehensive overview and client relationships.
Expertise in driving digital transformation initiatives.
Experience providing mentorship to other consultants and representing an agency at events and presentations.
Experience reporting financial metrics, forecasting and potential risks to the commercial leadership.
A team player who fosters a culture of cooperation and shared success.

Additional InformationPlease send us your CV or an updated LinkedIn profile.There is no application deadline, finding the right candidate is more important to us than a speedy process. We remove the job ad when filling the position.For any questions, contact Tine Moe, Senior Talent Acquisition Partner, on mail: .Merkle does not discriminate against job applicants based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.#LI-TM1 #LI-ONSITE

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