Senior Lead Operations Specialist
Lime
- Roma
- Tempo indeterminato
- Full time
- Hire, lead, and train a team of Operations Specialists Senior Operations Specialists, and Operations Leads while assigning daily tasks as needed and ensuring workflow is efficient and thorough
- Train and onboard new Operations Specialist and Senior Operations Specialist while maintaining a team oriented environment and integrating new members to the team
- Evaluate performance of your team and give performance feedback
- Safely operate a van for approximately 8 hours a day to assist with the deployment and retrieval of Lime electric vehicles within the local market
- Review and address incoming city requests regarding Lime vehicles as outlined by Lime established service level agreements
- Maintain communication with the OS team including peers, shift lead, and manager
- Review and report any vehicle repair and maintenance needs
- Monitor Lime events to ensure cleanliness and safe usage of our vehicles
- Safely operate a pallet jack and/or push cart on a frequent basis
- Support battery management operations when applicable
- In collaboration with our Safety team, ensure occupational safety compliance within the warehouse(s) that you lead
- Additional job related tasks as assigned
- Must be at least 18 years of age and have a valid driver license with a good driving record
- 2 year of experience as an Operations Specialist/Senior Operations Specialist at Lime or delivery driver or similar external experience; plus 1 year of people leadership experience with the ability to hire, train, and mentor a team required
- Ability to operate a mobile device including having knowledge of in app-based workflows. iOS experience preferred
- Ability to work various shifts including evenings and weekends
- Ability to safely operate a pallet jack and/or push card on a frequent basis
- Ability to read and follow instructions written in local language
- Good knowledge of the local geography preferred
- Experienced driving large vans preferred
- Ability to inspire others around you; positive attitude and a collaborative spirit
- Willingness to learn, a great attitude and ability to work well with others - teamwork is key to success!
- Some understanding of workforce management to help staff the team appropriately and ensure each shift has the correct number of employees; and knowledge of google sheet