Team Leader Gestão de Sinistros (FR/ENG) - Lisboa

• Ensure reception of telephone calls and emails;
• Receive, analyze, process customer/supplier claims;
• Monitor claims on a daily basis with the declarants;
• Manage the transport of damaged vehicles transferred to a new clients;
• Analyze, control and validate disputed purchase invoices;
• Initiate and follow, if necessary, litigation procedures;
• Identify and report events or malfunctions that need to be reported;
• Draw up continuous improvement processes;
• Record operations and update data in the tracking files;
• Carry out administrative and follow-up until the payment of the invoices;
• Monitor indicators (KPI) and/or statistics.

• Proven experience in Claims management positions (experience within a shared service environment would be a plus) at least 1 year minimum;
• Advanced proficiency in Microsoft Office Excel, SAP and other relevant software;
• Fluent in English and French (higher level his mandatory).
• Good knowledge of Microsoft Office, with Excel in particular

Egor