Senior Manager, Digital Platform Management
Mackenzie Investments
- Toronto, ON
- Permanent
- Full-time
- Responsible for environment strategy and maintenance across Digital Platform
- Provide support for test data seeding and management
- Provide oversight for logical access management, user provisioning, permission sets design & configuration, etc. across Digital Platform
- Provide platform customizations (fields, page layouts, etc.)
- Create and manage reports and dashboards for Digital Platform
- Lead continuous improvement of Digital Platform in support of Salesforce implementations, applying methodology that adhere to Salesforce best practices for platform configurations, code documentation & maintenance, test classes for all custom development.
- Oversee the integration and maintenance of business applications to Salesforce, such as DocuSign, Mulesoft, SAP Hana etc.
- Manage inter-project dependencies and platform-level risks and actively address impediments
- Collaborate with the Digital Release Management team to support code deployments and release cycles for new features and fixes to new / existing digital applications.
- Financial Services Industry experience required
- Salesforce platform experience required, such as Financial Services Cloud, Sales Cloud, Services Cloud & Marketing Cloud, etc.
- Hands-on Salesforce administration experience or Salesforce Administrator Certification required
- Experience with Agile methodologies such as SCRUM/KANBAN required
- Scaled agile certification and experience desired, e.g. SAFe
- Experience implementing Salesforce end-to-end and possess in-depth knowledge of the capabilities and limitations of Salesforce.
- Excellent problem-solving capabilities and decision-making instincts
- Excellent organizational, verbal and written communication, interpersonal and collaboration skills
- Experience with Data Extraction and Data Loading using Salesforce Data Loader, or other similar data management tools, such as Workbench, Excel, etc.
- Experience of Salesforce Declarative Programming and Administration (custom objects, build reports, assignment rules, flows and process builder), and Salesforce platform and architecture
- Experience with Salesforce APIs such as Object Reference, Metadata, Bulk, and MetadataComponentDependency APIs
- Demonstrated experience and knowledge of relational databases, data modelling
- Experience with web services (REST & SOAP, JSON & XML, etc.)
- Experiencing using a scripting language or tool such as Python, Bash, or PowerShell
- Experience and confidence using version management tools, specifically GitHub
- Experience with Atlassian tools such as JIRA, and Confluence
- Experience with automation tools and automated pipeline processes, specifically Jenkins and Jenkins pipeline
- University degree required
- Master’s degree in Technology or Business desired
- Change Management: Ability to successfully articulate and guide the others through change, while maintaining focus, intensity, and team cohesion.
- Versatility and Resilience: The successful candidate will be able to oversee multiple projects and excel in a complex and evolving portfolio. S/he will have a proven track record of setting and meeting aggressive goals and action plans, both as an individual and with a team.
- Development of Others: Ability to enable the personal and professional development of team members through effective leadership, empowerment, training, coaching, mentoring, motivation, and supervision.