Sr Quality Assurance Analyst
Dexcom
- Manila City, Metro Manila
- Permanent
- Full-time
- You will research, design, and develop algorithms and models for automatic speech recognition (ASR) systems.
- You are responsible for Optimizing ASR systems for accuracy, robustness, and efficiency.
- You will conduct experiments, analyze data, and evaluate the performance of ASR systems.
- You will troubleshoot and resolve technical issues related to speech recognition, synthesis, and natural language understanding.
- You will collect, annotate, and analyze large volumes of linguistic data for research or product development purposes.
- You will collaborate with interdisciplinary teams including linguists, engineers, and data scientists.
- You will utilize computational tools and techniques to extract linguistic features and patterns from textual or speech data.
- You will execute audits ensuring quality and consistency across all Quality Assurance resources.
- You will use quality monitoring data management system to compile and track performance at team and individual level.
- You will provide clear and actionable feedback about the customer experience, and compliance to process and regulations.
- You will generate reports, analyze trends and insights from QA data. Shares recommendations and process improvements that may improve overall customer experience and streamline the process.
- You will keep develop and maintain a vertical knowledge of Dexcom product and service.
- You will collaborate for process / workflow updates and improvements with the production and internal support groups.
- You are capable of working in special projects and performs other duties as required.
- You have at least 2 years of experience in successfully building and working with a speech analytics tool. (Required)
- You have more than 3 years of experience with Quality Assurance in Technical and/or Medical background.
- You are competent in statistical analysis methods and data visualization techniques to analyze large datasets of speech samples.
- You have hands-on experience with speech recognition systems and text-to-speech synthesis technologies, including knowledge of their algorithms and limitations.
- You can critically analyze speech data, identify patterns, and draw meaningful conclusions from the observations made.
- You are knowledgeable in root-cause analysis and quality tools.
- You have excellent attention to details and accuracy.
- You have outstanding analytical and structured problem-solving skills.
- You have high ability to work with and resolve complex issues.
- You have strong time management skills and ability to prioritize work.
- You have excellent verbal and written communication skills, exceptional interpersonal, and listening skills.
- You can work in a team environment, multi-task and manage conflict.
- You can work effectively under pressure.
- You have strong customer service orientation.
- You are willing to stay updated with the latest research, methodologies, and technologies in the field through continuous learning and professional development activities.
- You are able to perform other functions as required in the nature and scope of position.
- A front row seat to life changing CGM technology.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.