Oportunidade Disponível na Nestlé Angola

• Ensure all technical/process support for PC's issues that cannot be resolved by the Service Desk and handle escalated problems with solutions that require in-depth troubleshooting and analysis.
• Ensure detailed explanations of user problems and call resolutions are entered into the Problem Management System.
• Ensure that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
• Manages other on-site IT infrastructure that cannot be resolved remotely under instruction of the Global Teams or IT support from the region.
• Install and replace new workstations (incl. moves and changes). Maintain modify and enhance existing workstations using Nestlé Standards.
• Configure setup and diagnose performance of workstations.
• Assist the ITC Lead in Implementing group corporate IT security standards and policies across all systems.
• Assists in the implementation of new information systems, which may replace or augment the current application set.
• Handle all tasks related to backup of the servers on site according to IT standards and processes.
• Lead or participate in team projects that enhance the quality or efficiency of support and assist other resolution groups in support of major or complex incidents.”
• Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures.”

• Technical experience in systems hardware, LAN, WAN, telephony etc with 2+ years' experience
• Degree qualifications in Computer Science or Information Technology. Professional certification is an added advantage.
• Service delivery orientation, including prioritization, scheduling.
• Good communication skills with demonstrated clarity in spoken and written words with good knowledge of English language.
• Ability to collaborate effectively with Process Teams, Security team, Operations, Infrastructure and third-party providers & development teams.

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