Marketing Manager, North America Retail

SVP Worldwide

  • Nashville, TN
  • Permanent
  • Full-time
  • 30 days ago
Job Title: Marketing Manager, North America RetailDepartment: North America MarketingReports To: Director of Marketing, North AmericaFLSA Status: ExemptABOUT THE COMPANY: SVP Worldwide, doing business through SVP-Singer Holdings, Inc. and its affiliates, is the world’s largest consumer sewing machine company, accounting for approximately one out of every three household sewing machines sold annually across the globe. The company and its three iconic brands - SINGER®, VIKING®, and PFAFF® - have delighted consumers for over 460 years. These premium brands and products are regarded as the choice for serious sewists and novice crafters.The company’s corporate headquarters is located in Nashville, TN, and supported by regional headquarters/sales offices located in Milan (Italy), and Mexico City (Mexico) that, combined, reach consumers in more than 180 countries. SVP has manufacturing facilities across Asia and Latin America, multiple R&D centers, a software development center in Europe, and a global supply chain with distribution centers in all regions.SVP Worldwide has a history of innovation and has established a leading offering in the Internet-of-Things (IoT) segment by introducing mySewnet®, the industry’s first cloud-based operating system. Its product portfolio covers entry-level sewing machines all the way up to advanced, internet-connected, leading-edge household sewing machines that retail for $18,999 and all segments in-between. In addition to sewing machines, the product portfolio includes sewing accessories, notions, garment care products as well as software.The products are sold across a network of sewing machine dealers, mass retailers (e.g., Costco, Walmart, Lidl, MediaMarkt, Carrefour), specialty retailers (e.g., Joann, Michaels), online retailers (e.g., Amazon, Tmall), distributors, and through the company’s 180 internally operated retail stores.ABOUT THE POSITION: Responsible for leading and implementing all marketing strategies that support the North American Retail channels across 4 brands: SINGER®, HUSQVARNA® VIKING®, PFAFF®, and mySewnet™. Collaborate with Sales Leaders and Cross-functional Partners to strategize execution of product launches and monthly campaigns that align with the company’s goals. Oversee management of creative and digital marketing agencies who assist with ideation, development, implementation, and measurement of all subsequent marketing campaigns. Accountable for reporting ROI to senior leadership.ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Leads the marketing activities of the North American Retail Sales Channel; includes but is not limited to the planning, development, implementation, and communication of all campaigns and activations and measuring their effectiveness
  • Manages creative and digital marketing agencies with clear and consistent communication, and ensuring projects are within scope and deliverables are on brand
  • Drives brand awareness via email marketing, print marketing, sponsorships, influencer marketing, and other avenues
  • Frequently communicates to retail stores and sales leaders
  • Attends weekly sales meetings to learn sales trends, adjust marketing messages, reports out on campaign results, and provides applicable updates to the sales teams
  • Ensures applicable updates are communicated timely through store communications, monthly communications, like a playbook/newsletter, or other applicable avenues
  • Assists in creating, attending, and presenting at applicable webinar presentations
  • Supports all Retail Meetings
  • Assists in creating and providing requested marketing collateral
  • Attends applicable Conventions, Trade Shows, and/or Meetings on behalf of SVP North America Marketing
  • Collaborates with the Director of Marketing and Sales Leaders to create and implement effective go-to-market strategies for new and existing products, programs and services
  • Understands brand, customer, and consumer priorities and uses the planning process to drive strategic alignment
  • Recommends SKU assortment priorities, pricing and drives synergies across customers and brands
  • Applicable but not limited to POS Pricing, Coupon Strategies, Digital Marketing, and Print Marketing
  • Maximizes the distribution of existing products (Grow The Core) and delivers perfect launches of New Product Innovation (Expand for More)
  • Develops and oversees implementation of in-store marketing materials , includes but not limited to Point-of-Purchase Displays & Signage, Digital Assets, and Printed Assets
  • Creates compelling ads with clear CTAs that directly drive monthly initiatives
  • Ensures all creative marketing materials undergo regular review and adhere to brand guidelines
  • Oversee the development and execution of an integrated digital marketing strategy that drives customer engagement and lead nurturing, while gathering and reporting meaningful data analytics for future decision making
  • Maintains accurate and current content for local search using digital presence platform (YEXT)
  • Collaborates with internal teams to update store listings, in-store offers, in-store events, and respond to reviews
  • Plans and executes email campaigns and nurture paths to consumers
  • Manages segmentation and target marketing through the use of the Email Service Provider (Klaviyo) and Customer Relationship Management (Oracle CE) tools
  • Identifies target audiences to devise targeted campaigns that engage, inform and motivate; strategizes with Sales Leaders to determine the best target audiences that align with meeting the sales channel’s product and revenue goals
  • Builds and executes consumer nurture paths (i.e. journeys) through marketing automation
  • Develops and implements Direct Mail Pieces to consumers
  • Maintains consumer databases for Retail
  • Measures and reports performance of all marketing campaigns and assesses against goals (ROI and KPIs) and industry benchmarks
  • Identifies trends and insights, and optimizes performance based on these insights
  • Analyzes and evaluates end-to-end customer experience across multiple channels and customer touch points
  • Brainstorms new and creative growth strategies
  • Evaluates emerging technologies, provides perspective for adoption where appropriate
  • Collaborates with product management, creative and content teams to create integrated marketing programs that drive interest, influence and achieve sales and growth targets
  • Works with the education team to develop internal educational content and consumer-facing content
  • Communicates asset requests to applicable product and creative teams
  • Assists Director of Marketing in executing marketing tests
  • Other marketing duties as assigned
QUALIFICATIONS/REQUIREMENTS:Experience-
  • 3+ years experience in related field; experience preferred leading, engaging and developing a marketing team
  • Proficiency with Google Collaboration Suite and Adobe Creative Suite
  • Knowledge of CRM systems, emailing services, CMS such as Drupal or Wordpress and marketing automation platforms is highly preferred
Skills/personal qualifications-
  • Ability to work in a fast-paced environment and adapt quickly to change, demonstrates learning agility with desire to grow and develop
  • Leverages creative thinking, problem solves and generates successful solutions
  • Ability to build credible, effective relationships with stakeholders and hiring managers
  • Team player with a growth, development and challenge accepted mindset
  • Excellent verbal and written communication and interpersonal skills
  • Strong analytical and reporting skills
  • Strong decision making skills
  • Strong customer focus with professional presence
  • Strong organization and prioritization skills
  • Creative and strong project management skills
  • Self-directed, motivated and the ability to organize and prioritize multiple tasks and projects
Education- Bachelor's degree (Business or Marketing concentration) from accredited college or universityWORK ENVIRONMENT: Works in a typical office environment at Corporate HQ/ in the Nashville area. Ability to travel domestically for career fairs, dealer/retail meetings up to 5% of the time.PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to communicate effectively with employees through multiple forms of technology with telephone and computer. Must be able to receive and convey information.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, meeting rooms, copier/printer etc as well as have the ability to remain in a stationary position 50% of the time.
  • Constantly operates a computer and other office productivity machinery, such as a copy machine and computer printer.
  • Occasionally moves sewing machines weighing up to 30 pounds across the office as needed.
The IndustryThe sewing machine industry is a global industry that is experiencing renewed growth. In developed markets, growth rates are projected to outpace GDP growth, according to Global Industry Analysts, Inc., the leading industry data source. Growth in these markets is driven by the millennial generation that is increasingly attracted to personalization, crafts and self-expression. In developing markets, the industry is expected to grow at 6.7% annually, fueled by the emerging middle class and the “need to sew” segment that uses sewing machines to support the household.The FutureIn 2021, SVP Worldwide was acquired by Platinum Equity (www.platinumequity.com), a global firm, founded by Tom Gores, specialized in mergers, acquisitions and operations of companies that provide mission-critical products, services and solutions in diverse industries. While Platinum Equity is the majority owner of SVP Worldwide, Ares Capital Corporation (who previously acquired SVP WW in 2018) continues to invest and own a portion of the company. Ares Capital Corporation (www.aresmgmt.com) is a leading publicly traded business development company

SVP Worldwide