Relationship Officer - Israel Market
HSBC
- Genève
- CDI
- Temps-plein
- The role holder will have client-facing responsibilities for accommodation accounts and for other types of accounts he will be assisting the RMs in such responsibilities.
- Maintain the highest standard of excellence in client service by attending toultra and high net worth client enquiries and requests.
- Understand well and provide comprehensive banking and transactions services.
- As Internal Account Officer, ensure all CDM issues are dealt with and closed in a timely fashion with Green KRIs across his/her book.
- Ensures client account opening documents are complete and accurate and requirements are met and ensure that any data input is dealt with in a timely manner and in the correct and consistent format.
- Where required assist in the credit application process by ensuring that all credit applications meet deadlines.
- Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment;
- Have regular contact and meetings with clients.
- Fully understands clients’ objectives and needs and ensure these objectives and needs are met.
- Ensure clients are aware of their level of risk in comparison to their risk tolerance and risk appetite.
- Ensure that all high net worth client-service related activities are fully in compliance with the processes and procedures.
- Support in the preparation of proposals, presentations and pitches for new products and services.
- Provide general support in servicing client relationships and enhancing income generation.
- Prepare briefing notes in advance of key client meetings and assist by taking meetings notes and recording them in the systems.
- Complete review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.
- Ensure all transactions executed are understood, well explained and documented in the systems and customer files.
- Up-date KYC information, either received directly or through the RM, and ensure any FCC related concerned are escalated as per regulatory and internal requirements.
- Ensure full understanding of wealth, funds and transactions of the customers, with KYT recording to bank standard along with validation of certain payments subject to delegation of authority.
- Ensure the bank always delivers fair outcomes for his/her customers and ensure own conduct meets all requirements and expectations;
- Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the job holder is involved.
- Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- Preferably a University graduate with professional certificates such as CFA, CPA, etc;
- At least 5 years of experience in private banking in the roles of a Client Service assistant investment counsellor/advisor.
- Solid understanding of financial products, markets and lending and a good understanding of sophisticated products such as derivatives, structured products and futures.
- Excellent social and communication skills with customers and colleagues.
- Fluent in English and other languages are a plus.
- Good understanding of how a private bank functions as far as transaction processing, customer documentation, cross border rules, financial crime compliance and account opening.
- Team player and spirit is a must.
- Computer literate with strong knowledge of programmes such as word, excel and power point, and ideally Avaloq.
- Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.
- Health & meal allowance, public transport or (e-)bike allowance.
- Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil.
- Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave.
- Emergency Childcare with the Red Cross, free of charges for HSBC employees.
- Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave.
- Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme.
- Various sports and leisure activities organised by the employees for the employees.
- The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.
- You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
- You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.