Parts Customer Care Rep
Crown Equipment Corporation
- Hicksville, NY
- Permanent
- Full-time
- Answer and process incoming parts calls from customers and service technicians.
- Pull orders, receive and put up stock.
- Order parts and develop relationships with Crown factory and outside vendors.
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
- Maintain direct contact with current and prospective customers.
- Prepare customer quotes.
- Process paperwork.
- Inventory control to include cycle counts of stockroom, vans and customer consignments.
- High school diploma or equivalent
- Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
- Ability to lift 50 lbs.
- Valid driver's license and good driving record
- Parts or inventory control experience and lift truck industry experience preferred
- Competitive Wages. The anticipated starting pay range for the position is $25 to $27 but is commensurate with skills and related experience,
- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
- Health Savings Accounts and Flexible Spending Accounts,
- 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
- Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
- Paid Parental Leave,
- 9 Paid Holidays,
- Paid Vacation accrued at a rate based on length of service and position,
- 48 Hour of Paid Sick Leave,
- Birthday Pay for Non-Exempt employees,
- Tuition Reimbursement up to $5,250 per calendar year,
- and much more.