Head of ERP Support and Development - UniField
Médecins Sans Frontières
- Suisse
- CDI
- Temps-plein
- Local autonomous installations allowing for offline use
- A central synchronisation server allowing for data exchange between installations whenever internet connection is available
- Define the support and development methodology and organisation
- Define the application life cycle and the release strategy
- Ensure coherence between client expectations and development of the tool
- Define clear SLA regarding the Application Management Team services
- Answer, participate and work with the UniField Board of directors to define UniField scope and strategic vision. Execute any tasks assigned by the Board.
- Participate and work with the Finance, Supply and IT intersectional Business Requirements Committees to define the tactical plan and guarantee the overall coherence of the UniField developments and their alignment with the business processes
- Ensure the operational plan is implemented by the Core Team Business Analysts within their related intersectional Business Requirements Managers working groups
- Coordinate with the business the regular production of an end-user satisfaction survey
- Deliver progress / activity reports to all stakeholders
- Promote UniField to all other relevant actors / potential stakeholders
- Manage and coordinate all UniField internal projects related to new functionalities from the design phase to the release into production with the support of the Business Analysts
- Support any external projects related to UniField such as being a member of projects’ Steering Committees, projects’ Core team, projects’ task forces, RFPs team…
- Manage the Core Team composed of Business Analysts, Support Officers, Data Analysts and Developers in their daily activities and from their remote places
- Act as an operational Manager, advise, follow, support and back up Finance, Supply and IT team members
- Review tickets with the team, ensure relevancy of the functional requirements and their management into release
- Challenge the business/clients requirements when necessary
- Coordinate the Intersectional IT working group
- Manage all IT requirements and IT functions to be developed in UniField
- Manage all IT incident tickets with the support of the ERP Support Officer
- Ensure the running of UniField Data warehouse and Business Intelligence services with the support of the Data Analyst
- Is responsible of the administration of all internal tools (Ticketing system, Teams workspaces, Password tools…)
- Establish and follow up the Application Management Team budget
- Validate and follow up invoices
- Calculate and validate the cost rebilling to all MSF client sections
- Ensure UniField documentation remains up to date for the Board, Breqs, BRM and Core team
- Be the guarantor of the knowledge retention within the team
- University degree (bachelor/master) in either Supply Chain or Finance
- University degree (bachelor/master) in Computer science with strong working experience in Finance and/or Supply Chain
- Strong experience working in Finance and/or Supply Chain Management business areas
- Experience in Application deployment, support and development
- Experience as Project manager and/or managing and running a team, preferably in an IT support structure
- Extended UniField experience and MSF processes, is a strong advantage
- Project management methods (Prince2, PMP, ITIL etc…)
- Expertise in software developments iterative methods (Agile Scrum)
- Strong knowledge in Finance and/or Supply Chain Management business areas and ability to learn and master both
- Knowledge of SQL and Relational Database Management System a strong advantage
- Knowledge of BI tools such as Power BI a strong advantage
- Knowledge of server infrastructure a strong advantage
- English (strong oral and written skills)
- Fluent French a strong advantage
- A third language is an advantage
- Excellent communication skills and diplomacy
- Strong managerial skills and team spirit
- Strong analytical and organization skills
- Initiative and capacity of innovation
- Flexibility
- Strong motivation for working in humanitarian sector
- Full-time position 100% (40h/week)
- Open-ended contract
- Working place: Position based in any MSF Operational Center office using UniField (OCG, OCA, OCP, OCB)
- Ideal start date: September 2nd, 2024
- Salary depending on the OC contracting / country of residence
ReliefWeb