You will ensure complete coordination and follow-up of all aspects related to the complete order handling process by the customer.You will maintain ongoing relationships with selected (key) customers and sales personnel in order to provide a full service to the client on placed orders. The assigned customers will depend on geographical area and product line as agreed with Customer Service Team Lead.As a Customer Support Representative, you will:Support in the coordination and follow-up across all CPChem departments including order input, product availability, delivery, invoicing and documentation handlingResponsible for timely and accurate processing of sales orders/quotations in SAPAccurately and efficiently complete necessary export documents for custom/international purposesResponsible for handling returns & complaints and maintaining contact with major stakeholders such as Customers, Sales Managers, Materials Management Coordinators, Logistics Coordinators, Finance Department, CSR’sKeep the customer informed of the order status (SAP, Power BI)Provide support to Sales and Marketing and provide relevant data and reports to Sales and Marketing e.g. order status, delivery status, critical issues etc.Attend weekly meetings with stakeholdersBachelor degree or equivalent by experiencePreferably a first working experience in an international environmentMeticulous, accurate in the processing of documents/dataComputer literate: SAP, MS Office tools e.g. Excel, Teams, PowerBIKnowledge of incoterms and payment terms (letter of credit) is an assetAble to and interested in providing administrative support/customer serviceGood communication skills and able to manage multiple priorities successfullyProblem-solving team-player with a hands-on mentality and a pro-active mindsetGood language skills: proficiency in English is a must. German would be ideal because of the related customer baseWe want to be the place where people want to work. That’s why we particularly focus on safety, mutual respect, integrity and a performance-driven environment. To be the employer of choice, we offer:Career GrowthWe offer exciting career opportunities, whether you want to grow within your function, extend your knowledge across different levels or would like to grow into a managerial role.Engaging CultureWe continue to build a diverse, equitable and inclusive workplace where diversity of thought is valued.Well-BeingThe well-being of our employees is essential to our success. We encourage a healthy lifestyle and offer amenities such as ergonomic work areas and social activities.Generous Compensation & BenefitsWe offer competitive salaries and benefits, including extra-legal benefits like insurance plans, safety incentives, vouchers, annual bonus and additional holidays.
