LGG Hub Operations Service & Support Representative
FedEx
- Grâce-Hollogne, Liège
- CDI
- Temps-plein
- Make use of internal tools in order to provide timely and accurate package information in line with processes and procedures
- Analyse, formulate and respond to written/phone requests by providing accurate and comprehensive information in a professional manner
- Update systems accordingly in order to ensure visibility in internal and external tracking systems
- Follow up on critical packages and liaise with involved internal departments to ensure connectivity
- Analyse non compliances and propose corrective actions
- Take specific actions on the shipments including physical handling of parcels (change labels, repack, data entry…)
- Perform different changes on the shipments such as delivery address, product codes based on incoming requests
- Register Overgoods (unidentified shipments) in dedicated corporate database, including picture of in/out package, repack and perform data entry
- Put all actions in place to respond to Service Recovery requests.
- Proactive and corrective actions based on parcel non conformities
- Take critical actions on specific shipments that can involve, but not only, field warehouse checks and physical handling of shipments in order to reach out sharp deadlines and ensure connection to destination
- Keep reporting up to date
- Ensure clean, safe and well organized work area
- Respect the H&S procedures
- Use PPE (personal protective equipment) provided by the company
- Report potential risks to hierarchy
English: Speaking, Reading
Work Experience: Customer Service: Customer Service ExperienceAdditional InformationPosting Date: 4-Mar-2024
Closing Date: 29-Apr-2024FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for allOur CompanyFedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.Our PhilosophyThe People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.Our CultureOur culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.