Senior Business Analyst – Global Network Support
DHL
- Diegem, Brabant Flamand
- CDI
- Temps-plein
- To produce and distribute a number of reports to support our key stakeholders, including but not limited to, the Global monthly load factor report, GNM weekly scorecard, Heavyweight (HWO) compliance report, On-time performance (OTP) report, Fuel Optimization, etc.
- To provide front line business support for any issues/questions relating to reports within the GNM reporting landscape e.g. capacity, performance, RCG etc.
- To liaise with key stakeholders to gather the requirements for all new reports and ensure they are fully documented, justified and agreed (CR’s, POA’s, BRS’s etc.) prior to handing over to BI partners for development.
- Fully support in the UAT (user acceptance testing) of all new reports and reporting change requests in line with the reporting roadmap.
- Support the implementation of new reports and assist end users in clearly understanding any new reports or business rules.
- To ensure priorities for our dedicated air and road reporting roadmap are clear and agreed with planned timelines clearly communicated to stakeholders.
- Support in Global Aviation data governance, through the management of business rules and calculations for all Global Aviation KPI’s.
- Continuously strive to improve data quality within our reports and support this by ensuring the required updates to our Global Aviation reference data are completed in the BAR Navigator and when necessary, manage any regional requests/approvals for data changes and updates.
- To provide all required data analysis to support both the Network Control and Network Planning teams effectively manage the network and generate presentations as required for various operational steering groups and strategic planning committees, including the Network Ops ExCom, GPPRB.
- To support the convergence programs to Cloud / Snowflake.
- Support the implementation and global roll-out of these systems in conjunction with Global IT, external vendors and other business stakeholders.
- To support the design, development/UAT testing and implementation of all tools within the GNM landscape.
- To liaise with key stakeholders to ensure the requirements are fully documented, justified and agreed (CR’s, POA’s, BRS’s etc.) prior to handing over to IT/suppliers.
- Assist in maintaining all supporting systems documentation (bulletins, user manuals).
- Provide business support and training for these systems for all regional teams in GNM.
- Minimum of 3 years’ experience in an analytical, project orientated or wide operations role.
- Experience in liaising with senior managers both within the organization and outside.
- In depth knowledge of DHL Express Operations. Aviation, Network Planning, Network Control and RCG knowledge is preferable.
- Access, PowerPoint, Excel and Word skills are essential with database skills preferable.
- Proven experience in data analysis with highly developed analytical thinking and problem solving skills.
- Highly motivated with an ability to manage varying workloads against timescales.
- Fluent in spoken and written English with well-developed communication skills.
- Expertise in 1 or more data management/manipulation tools, including SAS, Access, Unix shell programming, Oracle, Java, and the Power BI family is preferable.
- Knowledge of SQL/ SQL manipulation tools.
- University degree or equivalent industry experience; a background with transportation, computer science, statistics is preferable.
De Kleetlaan 1
1831 Diegem