Business Support Officer
NTT Corporation
- Diegem, Brabant Flamand
- CDI
- Temps-plein
- Reviews and processes orders, ensuring compliance with guidelines and rules set in place
- Tracks and reports status of all orders to sales teams, updating in a timely manner
- Receives and reviews customer orders to ensure accuracy and completeness
- Enters orders into the system and track their progress throughout the fulfilment process
- May be required to generate invoices based on approved orders, ensuring accuracy of pricing, discounts, and terms
- May be required to verify billing information and addresses discrepancies if needed
- Ensures that customer orders (and if required invoices) align with contractual terms and pricing agreements
- Collaborates with cross functional teams to address any order discrepancies
- Communicates with customers or relevant internal stakeholders regarding order status
- Addresses customer and/or internal stakeholder inquiries and resolve concerns in a timely manner
- Maintains accurate records of customer orders
- May work with internal stakeholders to update customer profiles and relevant information in the system
- Enters order details accurately into the system and update relevant databases
- Ensures all necessary information is captured for accurate reporting
- Conducts quality checks on orders to prevent errors and discrepancies
- Ensures all documents and data are complete and accurate
- Distributes monthly booking reports and status of orders, including a report of all found order issues in order to inform relevant stakeholders May assist Order Management Manager with additional reports and assignments as needed.
- Applies acquired job skills and knowledge of company policies and procedures to complete assigned tasks
- Works on assignments that are semi-routine in nature and selects best options from predetermined procedures
- May occasionally deviate from accepted practice after consulting senior team members or supervisors
- Attention to detail and accuracy in processing orders
- Familiarity with order management software or systems
- Strong communication skills for interacting with customers and cross-functional teams
- Problem-solving abilities to address order discrepancies
- Organisational skills to manage multiple orders and tasks simultaneously
- Proficiency in Microsoft Office applications, especially Excel
- Customer-focused mindset with a commitment to providing excellent service
- Adaptability to changing priorities and a fast-paced environment
- Possess a proactive and systematic approach to work
- Fluency in Dutch/French and good verbal and written knowledge of English
- High school diploma or equivalent years of experience required
- Some demonstrated experience in order fulfilment administration or related roles
- Some demonstrated experience gained within a global IT services organisation is advantageous
- May require basic billing experience as part of an order fulfilment administration or related role
- Contract of unlimited duration
- Annual bonus
- Lunch vouchers
- Forfaitary compensation for professional costs
- Hospitalisation insurance and ambulant care at premium level
- Group and disability insurance
- Possibility to order a lease bike
- 31 days of holiday plus seniority days
- Data and voice subscription + contribution for a smartphone device
- Contribution for internet at home
- Contribution for IT equipment
- Private use of your NTT laptop