CX FINTECH INTERN

Ciudad de México
Prácticas
Tiempo completo

Hace 6 días

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.For more information, please visit:#LI-Hybrid Team Overview:If you’re eager to take on challenges, drive innovation, and be part of a team that’s shaping the future of customer experience in fintech, this is your chance! We’re looking for a passionate and driven intern to join our fast-growing CX Ops Fintech team, where you’ll gain hands-on experience in enhancing the end-to-end customer journey and driving operational excellence.This is not just an internship—it’s an opportunity to make an impact, learn how a major global company operates from the inside, and develop key skills in a dynamic, fast-paced environment. If you thrive in a problem-solving, data-driven, and customer-first culture, we want to hear from you!

Working with global and cross-functional teams to ensure effective integration of improvement initiatives.
Leading complex and important problem-solving with stakeholders.
Collaborating on the development and implementation of operational excellence strategies, CX strategies, and initiatives focused on improving the user experience.
Analyzing existing processes, identifying areas for improvement, and proposing innovative solutions.
Actively participating in optimization projects, from conception to implementation.

Role Responsibilities:

Tracking area KPIs and working closely with global/regional teams in problem-solving.
Using dashboards to extract relevant information to enhance business and experience improvements.
Updating management sheets or presentations to track tasks and the status of initiatives, providing visibility to our main stakeholders.
Mapping processes to improve efficiency and the experience for our customers.
Working with large data sets, as we are a data-driven company.
Proposing solutions to improve our KPIs, processes, and user experience.

Role Qualifications:

Preferred degree: engineering, business administration, economics or similar
Passion for project management and/or process improvement
No previous experience is required
Must have advanced/fluent english, great communication skills to interact with multiple stakeholders from around the world
Good interpersonal skills and comfortable coordinating people and projects
Customer focused
Google Sheets and Presentation skills
Passion for efficient processes and constant search for improvements.
Analytical / data skills and the ability to solve problems creatively.

EEO Statement:

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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