Customer service representative
GGA Solutions
- San Andrés Cholula, Pue.
- Permanente
- Tiempo completo
Call queue Inbound calls ability to answer basic questions, give claims updates and direct caller to correct partyteam if applicable
Total Loss Packets create and send all documents required per state guidelines
Initial Lien Holder calls Calls are to secure payoff information, Letters of Guarantee and Copy of Title
Initial calls to ownersinsureds these are customer specific tasks and it used to inform owner of packet that will be sent to them
Followup calls to ownersinsureds to followup on needed documents or corrected documents needed
Followup calls to Lien Holders for documents listed above in the initial call
Will send out revised packets to the ownersinsureds as needed
Will be held to the internal cycle times and other auditable criteria
Mail Approvals Reviewing all mail to ensure that documents are compliant per State guidelines
Launch the Okay to Pay the ownerinsured to the Insurance company after final review of file for compliance
Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.
Required Skills and ExperienceExcellent communication skills in ENGLISH written and verbal
6 months of office customer service experience
Education High School degree
Proficient in basic office equipment and with Microsoft products
Ability to multitask
Ability to work in a fastpaced environment
Excellent customer service skills and attitude
Basic math skills
Ability to readwrite in English fluently and effectively
Bolsa de trabajo México ofrecemos puesto de Customer service representative para el sector de CallCenter Telemercadeo en la empresa GGA Solutions de San Andrés Cholula. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
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