Collections NORAM

Ciudad de México
Permanente
Tiempo completo

Hace 4 días

Job Description:Why SoftwareOne?Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering outstanding Customer Satisfaction and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.The roleWe strive to cultivate a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.We are thrilled to announce an opportunity to join our team as:Collections - NoramSoftwareOneScope: Full Time-Permanent | Office: Mexico City | Hybrid Model

Inquire with our customers regarding payment through email, phone, and 3rd party portals
Provide outstanding internal and external customer service regarding collection matters
Review for account discrepancies, answer queries, and resolve short/over payments
Prepare and issue customer refunds
Work comfortably within excel documents and prepare comments for weekly aging reports
Document clear and concise notes of collection activity completed
Communicate & follow up optimally with the sales department regarding resolution of billing discrepancies
Achieve or exceed defined department goals and activity metrics.

What we need to see from you

+3 years Collection experience preferred.
A Bachelor's Degree in any Business field is preferred, although equivalent experience will be considered.
Knowledge of finance, accounting, and basic office administration procedures.
MS Office experience including intermediate Excel knowledge is needed.
Advanced English Level is a must.
Living in CDMX or surroundings is required as well.

Soft Skills:

Strong problem-solving skills, attention to details, research and resolution skills.
Data analysis, and multi-tasking skills.
Good prioritization and organizational skills.
Must be reliable, possess a strong work ethic, and have a professional demeanor.
Proficient to work in a fast-paced environment with emphasis on accuracy and timeliness.
Ability to work independently and with a team.

Why should you join our team?

Creative culture with lived what we value for an appreciative and encouraging work environment.
Employee recognition programs.
A variety of training and development opportunities.
Work-life balance.
Referral bonus program.
Multicultural interaction.
Contribution to society through employee initiatives.
Corporate events.
The newest technologies for our clients and colleagues.
And much more!

Are you interested?Apply now, and we will get in touch very soon!Disclaimer /Please note the following:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Job FunctionFinance

SoftwareOne

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