Bulgarian Language Customer Account Advisor, Night Shift (Hybrid)
bet365 Malta
- Malta Island
- Permanent
- Full-time
- Fluent proficiency in verbal and written Bulgarian communication for a fast-paced environment.
- Clear communication in English, both written and verbal, to handle diverse questions.
- Passionate about exceeding customer expectations and resolving issues efficiently.
- High-level multitasking and handling multiple interactions simultaneously.
- Proven stress resilience and the ability to thrive under pressure.
- Independent problem-solving skills and initiative to resolve customer issues proactively.
- Open to feedback and personal development focused.
- Competent computer literacy, including CRM platform experience.
- Experience in a dynamic customer service environment is preferred.
- Providing a positive customer experience and first-time resolution when assisting customers with queries and complaints.
- Liaising with internal departments in English in order to resolve our customers' queries.
- Responding to customer queries in a timely manner via Live Chat, email and telephone.
- Using internal tools to assist and take ownership of your customer query.
- Investigating issues thoroughly and escalating queries where necessary.
- Maintaining knowledge of policies, procedures and licensing requirements.
- Promoting safer gambling.
- Complete relocation package.
- Attractive salary, opportunities for advancement, generous bonus payments, and a wide range of other benefits.
- Enhancement to the basic salary which is dependent to working days and hours.
- Life & Health insurance.
- Gym Membership.
- Extra 5% of your gross annual salary will be added for pension savings.
- Hybrid Working Model.
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