Account Manager: Cyber Security

• Client Relationship Management:

• Develop and maintain strong relationships with a portfolio of Mimecast and Cyber Security Clients.
• Act as the primary point of contact for Clients, addressing their inquiries, concerns, and feedback.
• Understand each Client's specific business goals and challenges and align Mimecast solutions accordingly.
• Product Knowledge and Consultation:

• Possess in-depth knowledge of Mimecast's email and data security services.
• Coordinate assessments to identify areas where Mimecast solutions can enhance a Client's email security posture.
• Provide expert guidance and recommendations on the configuration and optimization of Mimecast services.
• Account Growth and Retention:

• Identify opportunities for upselling and cross-selling Mimecast products and services.
• Collaborate with Sales teams to develop opportunities.
• Collaborate with Clients to develop expansion plans and strategies to meet their evolving security needs.
• Ensure high Client retention rates by addressing concerns and proactively mitigating issues.
• Contract Management:

• Manage Client contracts, renewals, and negotiations.
• Coordinate contract discussions and work with Vendors, such as Mimecast's legal and

• Client Training and Education:

• Coordinate training sessions and resources for Clients to empower them to use Mimecast services effectively.
• Keep Clients informed about new features, updates, and best practices.
• Client Advocacy:

• Encourage satisfied Clients to become advocates by providing testimonials, references, or case studies.
• Act as a liaison between Clients and Vendor's product and support teams to ensure Client feedback is heard and addressed.
• Reporting and Analytics:

• Generate and analyze reports on Client usage and satisfaction.

• Stay updated on industry trends, email security threats, and regulatory changes.
• Share relevant insights and recommendations with Clients to enhance their security posture.

• Proven experience of at least 5 years in account management, specializing in Mimecast and preferably in the IT or cybersecurity industry.
• Familiarity with Mimecast's product suite or similar email and data security solutions.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Cyber Security Product Certifications (WithSecure/ Sendmarc/ Proofpoint/ Fortinet).
• Mimecast certification(s).

• Proven experience in account management for Mimecast services.
• Strong understanding of email security best practices.

• General Cyber Security Certifications.

• Demonstrable Competencies/ Track Record;

• Strong communication and interpersonal skills.
• Excellent negotiation and problem-solving abilities.
• Ability to work independently and collaboratively in a team.
• Results-driven mindset with a focus on Client satisfaction.
• Attention to detail and strong organizational skills.

• Position Location: Cape Town or Randburg South Africa
• Work Environment: Hybrid
• Travel: Office-based meetings and client engagements, travel between JNB and CPT.

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