CRM Executive (They/She/He) - (Hybrid)
- Barcelona
- Permanente
- Tiempo completo
Join the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe.20 million customers - 44 markets - 5 brands - 5.4M members in Prime
16.2 million bookings FY23 - More than 50,000 bookings per day - 100 million daily user searches
8 Billion ML predictions per day - Up to 1.8 billion daily AI predictions[e1]
1400 employees - More than 50 different nationalities - 99% permanent contracts - 36.3 average ageWe're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.What you will do:
The Role's Key Responsibilities and TasksAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a CRM Executive in the CRM team you will be in charge of:
- Definition of the contact strategy according to the business need and customer expectation
- Growth of our Prime member base and Prime satisfaction including retention and repeat through our CRM channel
- Implementation of the touchpoints across channels (email, push notification, SMS, site) and markets
- Creation of customer journeys within Salesforce Marketing Cloud platform
- Creation, integration and validation of touchpoints with stakeholders
- Responsible for campaign optimisation through KPI's analysis, testing, and best practices usage
- Building reporting and generate insight to identify opportunities
Job RequirementsBring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:
- 2-3 years Email and App marketing experience (experience with Salesforce Marketing Cloud is a plus)
- Knowledge of Excel and good analytical skills
- Team player, results oriented, self-starter, details-oriented
- Experience in a subscription model is a plus
The best talent deserves the best benefitsAt eDO, we want you to be a part of our success story and great culture.Here's what we offer:
- A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
- Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
- Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
- Your Well-being is our priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.
- Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
- Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.