Business Analyst - Retail
Diebold Nixdorf
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Analyze, interpret, and document customer requirements and business processes, conduct fit / gap analysis, manage change requests and guide stakeholders in coordinating their requirements.
- Participate in pre-sales projects leveraging industry- and domain know-how.
- Hold project definition / discovery workshops, to assure business value to be delivered and re-use of standards.
- Drive standardization by using Solution Blueprints or predefined process books as basis for fit / gap analysis.
- Create Requirements Traceability Matrix and Functional Specifications for identified gaps.
- Facilitate customer workshops and meetings.
- Investigate complex customer's business needs and problems, leveraging extensive Retail process experience.
- To define and to configure technical set-up of client environments for on-site and cloud-based POS solutions.
- To support during SIT/ UAT.
- Act as SPOC for customer and liaise with development team during project delivery cycle.
- Actively utilize corporate tools and follow corporate delivery framework in project delivery phase.
- Act as 'primus inter pares' between team and manager and guides team without hierarchical management responsibilities.
- Coach and develop team members and provide input to performance reviews by manager.
- Minimum 4 years of business analysis work experience in retail industry
- Must have functional knowledge of retail processes and systems.
- Excellent communication skills in English and Vietnamese
- Ability to work under pressure.
- Keen attention to detail
- Logical and analytical problem-solving attitude
- Strong customer service orientation
- Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint with experience presenting to stakeholders and / or Senior Management
- General understanding with Microsoft Azure, general cloud concepts, API and Microservices is a bonus.
- Ideally Agile / Scrum-certified
- To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**