Associate Technical Support Engineer (ERP) - Oracle NetSuite Graduate Program
Oracle
- Makati City, Metro Manila
- Permanent
- Full-time
- Your primary task will include the following but not limited to: provide technical support to Oracle global customers, deliver resolution through inbound and outbound phone calls and emails, perform highly complex troubleshooting and analysis, and actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs.
- In this role, you will be our customers' first point of contact, responsible for delivering world-class customer support experience to maximize their use of Enterprise Resource Planning (ERP) software.
- Continue to practice, train your expertise in accounting, and acquire new skills in performing it in an IT Industry.
- As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- 2024 Graduates with Bachelor's degree in Accountancy, Accounting Technology or a related discipline.
- You have the knowledge and understanding of the types of accounting such as (but not limited to) Financial and Cost Accounting.
- You have a good understanding of the steps in the accounting cycle.
- You have a basic knowledge of MS Office applications such as Excel, Word, Powerpoint, etc.
- You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex of problems with creativity and inventive thinking. You are passionate about delivering results that make a difference for our customers.
- An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship.
- An opportunity to learn directly from experts in the tech field through a coaching and mentoring program which pairs you with an experienced Support Engineer.
- Work at our office in Ayala, Makati and on night shift/graveyard hours. Currently on a hybrid work arrangement.
- Career growth options that support your skills and passions.
- Competitive salary and benefits.
- Send your profile/application through the Oracle Career Site.
- Shortlisted candidates will be invited to schedule & confirm their HR interview.
- Be ready for Technical Interviews with hiring managers.
- Get an Offer and process your requirements & background check.
- Attend the Keep Warm Sessions and get acquainted with your team.
- See you on Day 1!
- Which includes being a United States Affirmative Action Employer