IT support specialist
Destinus
- Madrid
- Permanente
- Tiempo completo
- User online and offline support in working with corporate hardware and software
- Initial diagnostics of hardware and software in case of malfunctions
- Restoration of serviceability except in cases of major or difficult repairs
- Setting up new computers (laptops and desktops) for users (Windows, macOS)
- Setting up office equipment (printers, scanners) and connecting them to the office computer networks
- Transfer of faulty equipment for repair and acceptance after repair
- Participation in the purchase of necessary equipment (formulation of requirements, acceptance of equipment)
- Managing user accounts in information systems
- Setting up user access rights to the company's IT resources
- Monitoring of equipment operation, computer network operation, user activity
- Writing user instructions for working with equipment and software
- University or college degree or professional training in information technology or similar
- At least 1-3 years of experience in a technical role required with a wide range of responsibilities
- Proficiency in Microsoft 365 and its installation and administration (Outlook, Excel, Word, PowerPoint, SharePoint, Teams)
- Knowledge and management of Microsoft Active directory (users, groups, etc.)
- Organization of work with remote users (remote work and support tools, communication)
- Working in an environment where you need to constantly prioritize between many tasks
- Have a broad technical background and a willingness to expand it
- Strong diagnostic skill, analysis and problem-solving skills, initiative
- Good verbal and written communication English skills. Spanish is a plus.
- Knowledge and ability to configure resources on Amazon Web Services
- Experience with Microsoft Dynamics
- Configuration and use of virtualization of computing resources
- Setting up network equipment including switches, firewalls
- Siemens Teamcenter administration, NX administration