AVP - Unit Head, Business Liability
Dubai Islamic Bank
- Dubai
- Permanent
- Full-time
- Responsible for meeting/exceeding sales/revenue targets as defined in agreed KPI’s: Revenue Growth (NFR & NFI), Cross Sell Targets, Retention Targets etc.
- Responsible for defining and meeting key service indicators to ensure we are best in class at all times in service delivery
- Develop and manage SLA’s with internal and external stake holders ensuring that we have a competitive edge over our competitors at all times
- Ensure that entire team has New to Bank and cross sell targets that are aligned with overall business targets
- Develop and monitor minimum performance and action goals for entire team
- Ensure that 50% of time is spent with clients for business development
- In conjunction with other key internal stake holders continuously monitor financial health of clients (portfolio)
- Work closely with Compliance and Risk to ensure all queries/outstanding requirements are fulfilled within agreed time frames
- On a quarterly basis ensure that non transacting relationships are activated.
- Continuously observe and track market competition and work closely with product team to increase competitiveness of products offered
- Ensure all possible opportunities are explored to retain the client before he exits the relationship with the bank.
- Work proactively with product managers to develop the right retention policy for the customers.
- Manage Performance Management for all RM’s/ ARM’s etc.
- Minimum Bachelor's Degree
- Minimum 7 -8 Years in a similar role.