IT Operations Manager
AXA
- Barcelona
- Permanente
- Tiempo completo
- Full proficiency in English and Spanish are required
- +5 years of experience as an IT Operations Manager or IT Infrastructure / Service Desk Lead within an International environment
- +5 years in direct reports management
- +5 years of experience in vendor management
- Experience in IT Project management
- Experience in Service Delivery management
- Overview of existing and new technologies
- Experience in Workplace services
- IT Security knowledge and risk analysis ability
- Proven experience in defining and presenting technology solutions
- Expertise in Cloud infrastructure (PaaS, IaaS)
- Experience in IT portfolio and budget management with proven track of cost control/improvement
- Solid experience in defining implementation, deployment, test and rollback plans
- Knowledge in generating process documentation
- The ability to conduct cost/benefit analysis
- Proven experience within an ITIL Organization
- Desirable: ITIL and Project Management Certified (Prince 2, PMP, Agile)
- Valuable: CISCO, VMware, Simplivity, Azure, Avaya, Avamar experience and/or certified
- Strong leadership and decision making skills
- Resilience, capacity to work in a matrix environment and changing organization (regional and non-dedicated resources)
- Excellent organization and prioritization skills
- Strong communication skills, including active listening and technical writing skills
- Ability to work under pressure, with tight deadlines and within constraints
- Mentoring and coaching abilities
- Capacity to develop a strong partnerships within the organization
- Stakeholders management
- Business acumen skills
- Analytical and pragmatic thinking,
- Accuracy / quality focused
- Proactive and problem solving oriented
- Continual improvement mindset