Office 365 & Azure Engineer

• General Responsibilities:

• Understand and follow "The COMPANY Way," maintaining standards and processes for a predictable client result.
• Mentor less experienced team members, including advising, coaching, teaching, and guiding them.
• Participate in Project Implementation Reviews and Design Reviews to ensure project success.
• Maintain accurate and real-time timesheets, recording complete and accurate notes of troubleshooting and communication with clients.
• Receive mentoring and feedback from peers and others.
• Escalate complicated issues to a more senior resource or other appropriate teams when necessary.
• Remain up-to-date with current and future technologies emerging in the industry.
• Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, Trainings and any other Team Meetings
• Maintain detailed knowledge of the products and services we offer.
• Role Specific Responsibilities:

• Oversee the maintenance of Office 365 services (Exchange Online, SharePoint, OneDrive, Teams).
• Configure, deploy, and manage Office 365 applications and features to meet business requirements.
• Planning and assisting with migrations from on-premises systems to Microsoft 365 services, applications, identity, and device management solutions.
• Implementing Microsoft 365 tenant to tenant migrations preserving client experience.
• Maintenance of Microsoft 365 tenant configuration settings, such as domain name settings, federation, and external access.
• Implement and enforce security best practices within the Office 365 environment.
• Configuring and managing Microsoft 365 security and compliance features, such as conditional access, data loss prevention (DLP), and retention policies.
• Coordinating with IT teams and business stakeholders to identify and prioritize Identity and Access Management (IAM) needs and requirements.
• Implement IAM solutions that meet regulatory and compliance requirements (e.g., PCI, GDPR).
• Providing technical support and training for other IT professionals on MFA configuration and management best practices.
• Developing and delivering training programs to educate stakeholders, users, and IT support staff on best practices and policies.
• Troubleshooting escalated issues related to Microsoft 365 services and resolving technical problems for end-users.
• Create Monitoring of performance, availability, and configuration standards of Microsoft 365 services and taking appropriate actions to ensure service levels are met (e.g., Secure Score).
• Implementing and managing Microsoft 365 mobile device management (MDM) policies and configurations.
• Managing and maintaining third-party integrations with Microsoft 365 services.
• Configuring and deploying Intune policies and profiles for mobile devices and applications.
• Implementing security controls and compliance policies on devices, such as device encryption and remote wipe.
• Staying up-to-date with the latest Microsoft 365 features, updates, and security best practices.
• Manage and optimize Azure environments, controlling costs and managing security
• A strong understanding of Azure deployments and management.
• Manage and optimize Azure Virtual Desktop (AVD) infrastructure for remote desktop services.
• Deploy and configure virtual desktops to meet the business requirements.
• Implement and enforce security measures to protect virtual desktop environments.

• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality

• At least 8 years relevant IT experience fully supporting SMB/MSP environments.
• Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications such as Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert, or equivalent, are highly desirable.
• Developing and maintaining PowerShell scripts to automate administrative tasks for various systems, such as Windows Server, Active Directory, Exchange, and SharePoint
• Creating and maintaining documentation related to IT policies, procedures, and standards
• In-depth knowledge of Office 365 services, including but not limited to Exchange Online, SharePoint, OneDrive, Teams, and Azure AD.

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