Customer Service Representative with Portuguese and Spanish (m/f/x*)

Wrocław, dolnośląskie
Stała
Pełny etat

1 miesiąc temu

Job Description:Collaborate with Innovative 3Mers Around the WorldChoosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.“For more than 30 years at 3M, I’ve seen firsthand how it’s a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we’re making around the world” – Mike Roman, chief executive officer and chairman of the board at 3M.The Impact You'll Make in this Role:As a Customer Service Representative, you have the incredible opportunity toto tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.Here, you will make an impact by:Proactively managing the customer relationship and being the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needsProactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary.Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities.Preparation and reviewing the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving process and OTIF improvementsCollaborating with all internal logistics, Customer Issue Resolution (Customer complaints department) and collection team and business stakeholders to guarantee service quality and to resolve claims.Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiencyYour Skills and ExpertiseBachelor’s degree or higher from an accredited institutionEquivalent professional experience (minimum 3 years)Strong skills of ERP and CRM systems. (SAP and SalesForce desirable)English, Spanish AND Portuguese at minimum C1 level (knowledge of any additional European languages will be an asset)Additional qualifications that could help you succeed even further in this role include:Highly self-motivated.Ability to work in culture of compliance.Strong interpersonal and relationship building skills.Strong Networking and team working ability.Proactive approach to job responsibilities.Flexibility to adapt quickly to changing priorities.Analytical / problem solver.Supporting Your Well-being3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Private medical careLife insuranceRetirement schemeMultisport cardOpportunity to work globally as part of an international organizationWork in a respectful, inclusive, and friendly environment with open door policyProfessional training and onboarding packageSupporting your professional development, possibility to gain certifications/co-founding studiesSupporting your work-life balance through being a part of community groups, CSR actions, volunteeringInternal integration eventsHoliday BonusWork Your Way (office/hybrid/remote)Please provide CV in English version.

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.plOur approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR).Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.3M Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

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