German Speaking Customer Service Representative
Decoded HR
- Málaga
- Permanente
- Tiempo completo
- Communicate with customers via e-mail and live chat.
- Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services.
- Guide customers through the site and/or mobile phone assisting them in using the various services and products offered.
- Work collaboratively with other team members, contribute to our high performance & quality work culture, and good working atmosphere.
- Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases.
- Deliver service with excellent written communication skills.
- Perform as a team player and work with autonomy and good initiative
- Keep up with new updates and information in a fast-paced industry.
- Work collaboratively on shifts and with flexibility with the rest of the team.
- A 2-year degree in a relevant professional field such as social work, psychology, business, online customer service, or client services is a plus.
- Excellent spoken and written skills in both German and English.
- Previous experience in the Customer Support industry is an advantage.
- Strong team player with the ability to work autonomously and take initiative.
- Capable of working effectively under pressure and navigating multiple online platforms.
- Eager to learn and stay updated in a fast-paced industry.
- Willingness and adaptability to work shifts and some weekends on a rotational basis with the rest of the team.
- Comprehensive 3-week onboarding training in iGaming.
- Certification in Responsible Gaming.
- Continuous development in customer service excellence skills.
- An stimulating work environment.
- Competitive fixed salary with bonuses.
- Member of a dynamic and dedicated team.
- Collaboration with talented professionals and industry experts.
- Wellness benefits.
- Fully remote work from anywhere in Europe.