Finance Six Sigma Black belt, Amazon Customer Excellence Services (ACES)

Amazon

  • Heredia
  • Permanente
  • Tiempo completo
  • Hace 6 días
DESCRIPTIONAmazon Customer Excellence Services (ACES) team leads the identification and implementation of high-impact initiatives to continuously improve Finance Global Business Services (FGBS) accounts payables operations. Based in Costa Rica, this role drives tangible cost savings initiatives, manages Lean - Six Sigma improvement project portfolios, and fosters an innovative culture while maintaining customer obsession.Key job responsibilities
Strategic Leadership
  • Partner with Learning & Development, Business Analytics, Business Partners and Finance teams to drive process improvements.
  • Align local and global Amazon Customer Experience Solutions (ACES) initiatives with Financial Global Business Services (FGBS) goals
Operational Excellence
  • Lead continuous improvement projects including Six Sigma, Lean, Kaizen, and Failure Mode Effects Analysis (FMEA)
  • Mentor team members on improvement projects and Just Do It (JDI) and replication initiatives.
  • Analyze key process indicators to identify optimization opportunities.
  • Conduct Gemba Walks to generate improvement ideas.
Conduct prioritization sessions with stakeholders to align projects and priorities.Project Management
  • Guide projects to successful completion through the DMAIC methodology leading or mentorship.
  • Track and deliver measurable business benefits
  • Develop and execute site-wide communication strategies
Development & Culture
  • Deliver technical training in Six Sigma, Kaizen, and FMEA methodologies
  • Foster continuous improvement culture through coaching
Problem Solving
  • Resolve systemic process barriers
  • Design solutions for complex operational challenges
  • Prioritize projects based on business impact
A day in the life
- Mentor Lean / six sigma Belt project and small improvement projects.
- Lead impactful belt projects.
- Deliver Lean / Six Sigma trainings.
- Identify new process improvement opportunities.
- Conduct Gemba Walks to identify process pain points and potential new projects.
- Connects with leaders to align priorities and to identify process improvement needsBASIC QUALIFICATIONS- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Six Sigma Black Belt CertificationPREFERRED QUALIFICATIONS- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon