Receptionist & Hostess

• Previous experience in a similar position in the hospitality industry is highly recommended
• Excellent communication skills in the English language (read, write and speak)
• Team player
• Have an organised and structured approach
• Excellent observation skills and attention to detail
• Ability to work well under pressure and willing to go the extra mile

• Front Office duties, including greeting and checking in of guests and providing information about restaurants, activities and services
• Host and engage with guests in the restaurants, leisure and conferences venues
• Responsible for accurate and efficient accounts and guest billing processes
• Assist in ensuring that the facilities are clean and tidy
• General office duties including filing, e-mailing and telephone duties
• To administer the general petty cash system and float
• Administer reservations of various business units
• Report any maintenance, breakage, or cleanliness issues to the relevant department
• Act as Duty Manager when required
• Upselling all merchandise
• Assistance in food and beverage service
• Setting up buffet, honesty bar, braai and preparing platters, light meals and picnics
• Assist with room checks and managing housekeeping
• Stock control
• Assist with social media

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