Head Underwriting - CenturionFull job description1. Strategic LeadershipDevelop and execute the company’s underwriting strategy, aligning it with overall business goals.Identify new market opportunities, analyse competitor strategies, and recommend strategies to enhance market penetration and competitiveness.Lead and inspire a team of underwriting managers, fostering a culture of high performance, collaboration, and continuous improvement.2. Operational ManagementEstablish and maintain efficient operational processes and workflows within the distribution function.Develop and implement performance metrics and KPIs to monitor and measure operational effectiveness and ensure service level agreements are met.Identify areas for operational improvement and implement initiatives to enhance productivity, streamline processes, and reduce costs.3. Increase overall profitability of the companyManage and optimise operational cost.Executing strategies to drive profitable loss ratios.Establish areas of focus for growth on new business.Establish strategies to support broker and policyholder retention.4. Stakeholder and relationship managementIdentifying areas for improved relationships with insurers, brokers, business partners and key strategic clients.Develop improved relationship strategies within the organisation and our affiliates.Develop communication strategies with our affiliates.Liaising with our business partners on areas of improvement, development and opportunities for continued mutual growth and profitability.Maintain and enhance relationships with key customers and stakeholders, ensuring their satisfaction and loyalty.Collaborate with internal stakeholders, including underwriting, marketing, and product development teams, to align strategies and ensure seamless coordination across functions.Represent the company in industry forums, conferences, and events to enhance brand visibility and build strategic alliances.Customer ServiceEnsure exceptional customer experience throughout the underwriting process by implementing customer-centric strategies and initiatives.Aligning customer service strategies and initiatives to the business strategy and focus areas.Seek opportunities for enhanced and unique service models driving our business strategy and goals.Develop and implement customer service standards and guidelines to deliver high-quality service.Monitor customer satisfaction levels, gather feedback, and implement improvements to enhance customer service and retention.Foster a customer-focused culture within the underwriting teams, emphasizing responsiveness, empathy, and proactive problem-solving.6. Compliance and risk managementEnsure compliance with relevant regulatory requirements and industry best practices.Monitor and mitigate risks associated with underwriting activities, proactively addressing any potential issues or gaps.Stay updated on industry trends, market dynamics, and emerging underwriting models to identify opportunities for innovation and competitive advantage.QualificationsMatric, B-DegreeMinimum Requirements:FAIS and RE compliant.Bachelor’s degree in business, marketing, or related field will be an advantage.IISA professional insurance designation.Management Development Programme is advantageous.Key Individual qualifications would be advantageousWork ExperienceRequirements:Minimum 10 years work experience with at least 5 years of senior management experience.A proven track record of driving financial and operational performance within a division.Proven track record management broker relationships.Proven track record managing underwriting environments.Display a high tolerance for stressful environments.Must be willing to travel extensively throughout the country.More than 10 YearsReport job
