ICT Manager: Classroom Support Services

• A relevant tertiary qualification (NQF 6 or higher).
• A minimum of 6 ...

• A relevant tertiary qualification (NQF 6 or higher).
• A minimum of 6 years’ experience in an ICT or AV environment, with 2 of them at a managerial level.
• Demonstrated knowledge of customer service, IT technologies, and audio-visual technologies.
• Project management experience.
• Expenditure control experience.
• Excellent communication and interpersonal skills.
• The ability to work independently and under pressure.
• Planning, prioritisation, problem-solving and analytical skills.
• Ability to develop and maintain relationships.
• Capacity to contribute effectively and creatively to a team.

• Managing a team of support consultants as well as a pool of student assistants.
• Recruiting, coaching and motivating staff.
• Planning and prioritising team activities.
• Ensuring excellent levels of service through daily operations that meet service level agreement targets.
• Managing projects.
• Ensuring communication and collaboration with customers, end-users and other IT staff.
• Controlling expenditure.

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