Business Analyst
Tower Group
- Durban, KwaZulu-Natal
- Permanent
- Full-time
- Responsible for implementing new IT initiatives and business processes, as well as enhancements to existing implementations.
- Work closely with IT, management, operations and key stakeholders across the Group to understand and document business needs and system requirements.
- Assist in focusing these needs and see projects through to delivery.
- A particular focus of the role is identifying and understanding the Business Intelligence (“BI”) requirements of the company, developing solutions and dashboards to meet these requirements.
- Identify ways of presenting and analysing data to improve customer and user experience as well as identify ways to improve operational excellence.
- Provide post implementation support where required.
- Work extensively on the Transport Management System & BI applications, involved in setup, configuration, maintenance and daily operational use.
- This will include managing development, testing and all elements of user training for BI tools as well as TMS system functionality when required.
- Analyse and investigate variances between the TMS and BI.
- Enhancement of the BI offering and ensuring the company is keeping up with industry trends.
- Continuous enhancement and optimisation of the existing data model.
- Elicit and understand business requirements.
- Compile business requirements and technical requirements documentation.
- Document business processes.
- Generate work breakdown structures.
- Own projects from inception to delivery.
- Manage business expectations and maintain communication throughout projects.
- Training of users.
- Testing of new systems, enhancements or support issues.
- Maintenance of existing systems.
- Enhance and grow the BI offering.
- New projects and functionalities are implemented successfully.
- Independence and ownership of projects.
- Continuous enhancement/ development the TMS and BI solutions to align with current and future business processes
- Development of accurate Business Information (BI) dashboards and statistics in order for the business to make better operational and management decisions.
- Manage and update tasks on the work platforms