Travel Support - Administrator
ABC Worldwide
- Cape Town, Western Cape
- Permanent
- Full-time
- All assigned documentation is delivered without errors
- All assigned documentation is completed within weekly deadlines
- All documentation is saved on SharePoint for access during an emergency
- The shared drive is kept neat / relevant and meeting removal deadlines
- Updating the customer Service Report with latest updates on each assigned document daily
- All services to be reconfirmed to identify errors
- Produce vouchers, itineraries, travel packs and E-Tickets
- Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure
- Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation
- Continually identify ideas, information, content improvements and recommendations which will improve our documentation
- Managing incoming toll-free and switchboard calls
- Taking down sufficient information if Africa Safari Experts (ASEs) are not available so that the enquiries can be allocated to ASEs accordingly
- For allocated buddy
- Ensure postcard notes are sent to clients at the relevant partner properties
- Relevant tertiary qualification (Advantageous)
- 1– 2 years of general or sales administration experience (Essential)
- Experience in travel coordination / administration (Advantageous)
- Ability to work with others
- Exceptional written and verbal communication skills
- Learning and researching
- Delivering results and meeting customer expectations
- Adapting and responding to change
- Coping with pressure and setbacks
- Seamless administration and organizational skills
- Numerical literacy
- Computer and software literate (MS Word suite, CRM systems, Google, etc.).
- Results orientated and target driven
- People-focused
- Accountable
- Respectful
- Excellence
- Integrity
- Resilient
- Confident
- Proactive