Telesales Agent

• To call customers against the calling cycle to promote, sell, administer, and process orders for delivery on the required day
• Responsible for all capturing of client orders from Area Managers whilst driving sales to meet budget.

• Matric
• Bilingual English and Afrikaans
• Some experience in food preparation
• Excellent communication skills
• Marketing and/or Sales experience

• MS Word
• MS Excel
• MS PowerPoint
• MS Outlook

• To receive sales orders from customers at the rate which will deliver the monthly sales targets
• Assist in achieving set trading targets in terms of sales and gross profit figures
• Identify and implement opportunities to improve the net profit of the allocated customer base
• Increase existing product ranges at customers and identify new potential products
• Ensure correct product, quantity and price is invoiced to customers
• Developing sound customer relationships and secure constant sales orders from them.
• Sharing the responsibility of obtaining market information.
• Proactive tele selling against call cycles, up selling of products to customers
• Enforce minimum order quantities as per guidelines at any given time.
• Prepare quotes for Area Managers
• Build a solid process between customers' requirements and the internal sales process to ensure agreed products and promotions are rolled out across all stores.
• Identify, develop, and execute opportunities from a potential Sales pipeline.
• Research and build relationships with new clients.
• Cold calling on potential and dormant customers
• Identify opportunities for campaigns, services, and distribution channels
• Prepare quotations for customers
• Handle customer queries (late deliveries, non-deliveries, missing stock etc) through the line-management structure
• Prepare quotations for customers, assisting in providing other key documents (product quotations, product certificates etc.) to customers.
• Assisting customers quickly, friendly in an effective and professional manner
• Treating customers with respect and dignity
• Ensure adherence to calling cycles, CRM (personal upliftment / training) and marketing programs are implemented and effective
• To embrace segmented channel marketing
• To manage own, National, Regional and Store promotional activities

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