Agile Business Analyst - Financial Services
Mukuru
- Pretoria, Gauteng
- Permanent
- Full-time
- Work closely with stakeholders across all levels and business areas to elicit requirements
- Assist stakeholders, Product Owners and Scrum teams in the prioritisation of work in order to maximise return on investment (ROI)
- Facilitate requirements gathering through interviews, requirements workshops, etc.
- Analyse business needs and opportunities, document requirements and translate these into user stories
- Communicate these needs clearly and effectively to both business and technical stakeholders
- Maintain a steady backlog of requirements that are ready to go into sprints for a Scrum team
- Support the day-to-day needs of Scrum teams in understanding customer and business requirements
- Liaise with the development team for estimation on work
- Work with the QA department to ensure functionality matches business requirements
- Assist in drafting user and training documentation
- Liaise with various industry partners around service integration and product offerings
- Manage own professional and self development
- Degree / Diploma preferably with an Information Systems focus (Essential)
- Recognised business analysis/agile/information systems/UX qualification (Desirable)
- Minimum 3 years' experience in a Business Analysis or similar role (Essential)
- Previous experience working in an Agile environment (preferably Scrum)
- Experience in customer onboarding and customer service, specifically in a financial services environment (Essential)
- Experience in customer self service channels, such as WhatsApp and USSD (Desirable)
- Experience in the financial industry (Desirable)
- Experience working with REST APIs (Desirable)
- Experience dealing with compliance regulations – KYC and FIC (Desirable)
- Knowledge and ability to translate requirements into user stories, process diagrams and data flows
- Knowledge and understanding of project scoping, planning & prioritisation
- Knowledge of agile and UX methodology
- Strong interpersonal skills and ability to manage stakeholder expectations
- Strong verbal and written communication skills
- Ability to obtain descriptive and exhaustive requirements from stakeholders
- Enthusiastic
- Self-motivated
- Team player
- Multitasking skills
- Able to work independently with minimal supervision